Faith Ugwulebo

​FAITH UGWULEBO TECHNICAL ASSISTANT | ADMINISTRATIVE SUPPORT Faith Philip | Abuja, Nigeria | - https://faithugwulebo.my.canva.site/faith-ugwulebo ​P​ROF​​ESSIONAL SUMMARY Virtual assistant with three years of experience in high-level administrative support, focused on exceeding client expectations. Proven track record of managing over 100 daily customer inquiries with a 95% satisfaction rate. Skilled in scheduling, email management, and project coordination, contributing to a 20% increase in team productivity. Recognized for streamlining operations that led to a 30% improvement in efficiency and a 25% reduction in turnaround time for client projects ​RELEVANT EXPERIENCE TECHNICAL ASSISTANT April 2023- Till Date DARA FASHION HOUSE, Germany.​​ ● Provide high-level administrative support, managing schedules, communication channels, and travel arrangements, leading to a 25% increase in operational efficiency. ● Liaise with internal and external stakeholders with professionalism, ensuring effective communication and responsiveness, and improving response times by 30%. ● Maintain comprehensive and accurate records, contributing to a 97% satisfaction rate among remote staff. OPERATIONS & PROJECT COORDINATOR​​ June 2022 - March 2023 BUILD TOGETHER TECH COMM​​UNITY, Lagos ● Streamlined administrative processes, reducing routine task time by 30% and improving office efficiency. ● Managed executive schedules, prioritizing sensitive matters and reducing missed appointments by 25%. ● Answered phone calls and organized over 200 emails daily, maintaining a 2-hour response time and achieving a 95% client satisfaction rate. ● Coordinated projects with a 98% on-time completion rate, enhancing overall efficiency by 20%. EDUCATION Bachelor’s of Science (B.Sc) | University of Mkar, Mkar Food science and technology CERTIFICATIONS ALLISON Executive Assistant Skills Virtual Assistant ALX Customer Relationship Management - VAA Global 2015 ​CORE COMPETENCIES/SKILLS ● ● ● ● ● ● ● ● ● ● ● Attention to Detail Time Management Microsoft Office Suite (Word, PowerPoint, Outlook, Excel) Administrative Support Effective Communication Teamwork and Collaboration Problem-Solving Skills Project Coordination Multitasking Conflict Resolution Customer Relations Management TOOLS Microsoft suite, Trello - MailChimp, Canva, Buffer, Zoho, CRM tools, Asana, Zoom, Notion, SurveyMonkey, and Calendly.