Faith Uche Nkadi

I'm a Customer Experience & Compliance Professional specializing in Compliance Analysis, Reporting, Process Improvement, and Operations Management.

I help Founders, Executives, Financial Services Firms, and other regulatory industries achieve operational efficiency and deliver customer-friendly processes that ensure clients are both happy and compliant.

My expertise lies in bridging the gap between Customer Experience and Compliance, proactively protecting your business from fines and reputational risks, and maintaining audit readiness to keep regulators satisfied.

With 8+ years of results-driven experience across banking, fintech, real estate, and wealth management, I blend customer-centric support with operational excellence.

Skilled in: 

✓ Customer Success – Simplifying product adoption and service delivery, technical support, excellent customer care and support, account management, customer relationship management, resolving simple & complex issues, and boosting retention. 

✓ Financial Operations – AML/KYC, CDD, EDD compliance, risk mitigation, document verification, data privacy & integrity, fraud prevention, data management, CX + Compliance Balance, 

✓ Process Improvement – Designing and optimizing workflows (Asana, Monday.com), project coordination, SOPs, and developing self-service tools that cut onboarding and customer waiting time by up to 30%.

Passionate about merging empathy with efficiency, driving satisfaction, and enhancing customer experiences while ensuring regulatory integrity.