FAITH BACALING SINCO
Blk 3 Lot 9 Villa Alessandra Ylaya,Talamban Cebu City |- |-
PROFESSIONAL PROFILE
A Reliable and focused Regional Sales Coordinator with 10 years progressive experience within the
Agricultural Business Sector. Possesses a natural flair for delivering top class sales and customer service
demonstrated by a track record for exceeding targets and meeting customer expectations in the Sales
industry. Seeks a challenging position that will enable me to capitalize on my sales and customer service skills,
with opportunities for personal and professional growth.
KEY SKILLS
· Computer Skills: Proficient user of Microsoft Excel(Intermediate to Advanced), Word and PowerPoint
· Possesses a calm disposition when faced with challenging situations
· A proactive team player who is not afraid of making positive suggestions
· Well-honed communication and customer service skills
EXPERIENCE
· October 15, 2014 –
Present
· Financial Sales Support, Lexmark Research and Development
· Provides operational, analytical as well as administrative support in terms
of verifying, validating, calculating, analyzing and archiving all requests
submitted by external/internal customers. Acts on issues, concerns and
queries in a timely and professional manner, and execute credit and debit
note requests within the agreed SLA.
· Manual Invoicing
· Responsible for monitoring and processing of all intercompany and external
billings sent by CSSC Accounting and Country Requestors thru email
· Responsible for the timely processing of billing corrections related to
shipment orders(ZSTO) including copyright fee corrections in MI Tool
· Responsible in monitoring and processing of all revenue reversal requests
(due to delinquency) submitted by CMC Cash Collection Team
· Ensure that credit/debit note details are correctly entered in the system
· Ensure generation of output documents for each executed debit/credit notes
in SAP
· Ensure closure of request in MI Tool or by sending the SAP invoice number to
the requestor by email
· Billing adjustments
· Receive, validate and apply all types of billing adjustments for EMEA and
process within the agreed SLA with appropriate supporting documents and
approvals
· Knowledge and experience with the OTC process flows (Account creation,
Customer setup, Order management, Order Entry, Distribution, Rebates,
Account Receivable, etc.)
· Ensure process compliance to controls pertain to US GAAP, SOX and the IFRS.
· Effectively follows business rules and process controls design for this process
· Constantly monitors and send reports to the different departments with
billing adjustments to further improve quality
· Acts on issues, concerns and queries in a timely and professional manner
· Communicates clearly to requester and/or counter parts if issues are being
encountered upon validating & calculating the request, either through email,
chat or phone.
· Interacts and works closely with counterparts to meet and exceed customer’s
expectations and to ensure that issues are handled and resolved quickly.
· Communicates directly to EMEA pricing for verification and approval purposes
· Research, analyze and resolve any issues encountered in calculating,
validating & executing the request in coordination with co-CMR, counterparts,
EMEA Pricing, Finance, Scopes and Super Users.
· Adhere to audit / Business Control Policies by submitting full set of
documentation as the auditor (intern and external) may require.
· Must have a good and holistic understanding of Order & Rebate process to be
able to be involved in certain projects for process improvement.
· Performs other tasks/duties as maybe assigned.
September 27, 2004 – October
15, 2014
· Sales Coordinator, Agri Specialist, Incorporated
· Receives sales order(SO) by mail, fax or hand delivery
· Ensures the following information is available: (1) customer name, (2)
customer address, (3) shipping/delivery instructions, (4) product code,
(5)pricing, (6) deals (7) follow up overdue accounts
· Books all orders for products ordered by the customers or sales
representative and ensures the timely delivery of these products and their
availability
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· Confirms with customers delivery date of order after coordinating delivery
schedule
· Submits invoice for countering and confirmation of receipt of stocks
· Follow up collection and receivables from customers, ensures that postdated check payments must be deposited at any BPI branch and as well
as accomplishing the remittance report along with other bank documents
· Generates remittance report on dated checks and PDCs to be submitted
to ASI’s Credit and Collection Officer
· Prepares and monitors sales generated by the VisMin Sales Area Manager
to ensure that the business unit which comprises of Sales Agents, Animal
Nutritionists and the Area Sales Manager meet the forecasted sales
budget
· Collaborates with the Area Sales Manager in the planning of the sales
budget of customers on a yearly basis
· Monitors the shipment schedule of ordered products to Visayas and
Mindanao, likewise the transfer or movement of stocks among the
covered areas mentioned
· Ensures that all sales reports and other related documents are kept with
confidentiality
· Accommodates non-regular and regular customer’s inquiries about ASI
products
· Accounts all business forms and other related documents used in the
Sales Department
· Performs other duties and responsibilities that may be assigned from time
to time by the immediate supervisor
· Acts as Officer-in-Charge for the Visayas office
July 2002 – March 2004
· Customer Relation Officer, Toyota Cebu Mandaue, Incorporated
· Receives customer inquiries(Sales and Service) and address issues through
phone, emails, letters and surveys
· Resolves customer inquiries and issues
· Acts as the frontline of all departments(Service, Parts, Sales and Admin)
· Responsible in achieving individual target in the Customer Relations
Department while maintaining quality and compliance
· Reports to the office of the Vice President
EDUCATION
2006 - - - – 1994
Special Education, Cebu Technical University
AB Political Science, Mindanao State University
Secondary, St. Michael’s College, Iligan City
Primary, St. Michael’s College, Iligan City
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SEMINARS/TRAININGS ATTENDED
Customer Relations Officer Basic Training
August 26-27, 2002
Toyota Motor Philippines Corporation
South Superhighway, Paranaque Philippines
Toyota Marketing Professional Salesmanship Training and Automotive Fundamentals
September 3-5, 2002
Toyota Cebu Mandaue Incorporated
Mandaue City
Basic Skills in Customer Service
September 5, 2002
Toyota Cebu Mandaue Incorporated
Mandaue City
Customer Handling Management Seminar
October 5, 2002
Toyota Cebu, Incorporated
Cebu City
Leadership and Supervisory Training
October 5, 2002
Toyota Cebu, Incorporated
The Charm Offensive in Selling
A Workshop on Basic Salesmanship
March 4, 2006
Ecotech, Lahug Cebu City
PERSONAL DETAILS
Birthplace: Iligan City
Birthdate: November 19, 1981
Civil Status: Married
Spouse: Arvin Sinco
Citizenship: Filipino
Languages: English, Tagalog, Cebuano
References available upon request.
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