Faith Scholastica Kodzotse

Faith Scholastica Nana Yaa Kodzotse Virtual Assistant Accra, Ghana | East Legon- |-LinkedIn: www.linkedin.com/in/faithscholastica PROFESSIONAL SUMMARY Highly organized and detail-oriented professional with experience in administrative support, email management, scheduling, and customer service. Proficient in Google Workspace (Docs, Sheets, Slides) and skilled in managing complex itineraries, organizing digital files, and providing exceptional client support. Adept at multitasking, conducting research, and ensuring smooth communication flow in fast-paced environments. Seeking to leverage my skills as a Virtual Assistant to support businesses in achieving their operational goals. KEY SKILLS • Administrative Support: Appointment scheduling, document preparation, and correspondence management. • Communication: Strong written and verbal communication skills. • Organization: Proficient in managing schedules, digital files, and tasks for easy access and efficiency. • Technical Proficiency: Google Workspace (Docs, Sheets, Slides), email management, and basic data entry. • Customer Service: Skilled in handling inquiries and resolving issues with a focus on client satisfaction. • Research: Ability to conduct thorough research and compile relevant information. • Adaptability: Willingness to learn new skills and adapt to changing environments or technologies. PROFESSIONAL EXPERIENCE Administrative Assistant Parliament House of Ghana | October 2022 – October 2023 • Managed and coordinated appointments, ensuring optimal time management and prioritization of tasks. • Utilized Google Workspace (Docs, Sheets, Slides) to create and organize documents, enhancing team productivity. • Drafted and prepared memos, letters, and correspondence, ensuring professionalism and accuracy. • Organized meetings, including logistics, agendas, and follow-up actions. • Dispatched and received correspondence, maintaining a professional and timely communication flow. • Supported event planning and execution, including workshops and community outreach initiatives. Administrative Intern Social Security and National Insurance Trust (SSNIT) | June 2021 – August 2021 • Assisted in organizing and maintaining client files, ensuring accuracy and up-todate documentation. • Provided customer service support by responding to client inquiries and resolving issues. • Input and updated client information in databases, ensuring data accuracy and integrity. • Prepared reports and presentations for management, summarizing key metrics and performance data. • Supported claims processing by gathering necessary documentation and tracking claim status. • Collaborated with cross-departmental teams to facilitate smooth operations. EDUCATION • ALX Africa – Online Virtual Assistance Program | July 2024 – September 2024 • University of Ghana Combined Major in Psychology and Philosophy • Mawuli Senior High School | 2015 – 2018 • Saint Bernadette Soubirous School (Junior High School) | 2013 – 2015 VOLUNTEER EXPERIENCE • Enquiry Agency: Managed schedules, coordinated virtual meetings, and handled email management. • Project Coordination: Supported project coordinators in various tasks. INTERESTS • Reading • Listening to music LANGUAGES • English: Native proficiency PROFESSIONAL DEVELOPMENT • ALX Africa Virtual Assistance Program (July 2024 – September 2024) Training in virtual assistance, including email management, scheduling, and digital file organization. REFERENCES Available upon request.