Faith S.

 FAITH BACALING SINCO Blk 3 Lot 9 Villa Alessandra Ylaya,Talamban Cebu City |- Professional Profile A Reliable and focused Regional Sales Coordinator with 10 years progressive experience within the Agricultural Business Sector. Possesses a natural flair for delivering top class sales and customer service demonstrated by a track record for exceeding targets and meeting customer expectations in the Sales industry. Seeks a challenging position that will enable me to capitalize on my sales and customer service skills, with opportunities for personal and professional growth. KEY SKILLS Computer Skills: Proficient user of Microsoft Excel(Intermediate to Advanced), Word and PowerPoint Possesses a calm disposition when faced with challenging situations A proactive team player who is not afraid of making positive suggestions Well-honed communication and customer service skills Experience October 15, 2014 – May 12, 2017 Financial Sales Support, Lexmark Research and Development Provides operational, analytical as well as administrative support in terms of verifying, validating, calculating, analyzing and archiving all requests submitted by external/internal customers. Acts on issues, concerns and queries in a timely and professional manner, and execute credit and debit note requests within the agreed SLA. Manual Invoicing Responsible for monitoring and processing of all intercompany and external billings sent by CSSC Accounting and Country Requestors thru email Responsible for the timely processing of billing corrections related to shipment orders(ZSTO) including copyright fee corrections in MI Tool Responsible in monitoring and processing of all revenue reversal requests (due to delinquency) submitted by CMC Cash Collection Team Ensure that credit/debit note details are correctly entered in the system Ensure generation of output documents for each executed debit/credit notes in SAP Ensure closure of request in MI Tool or by sending the SAP invoice number to the requestor by email Billing adjustments Receive, validate and apply all types of billing adjustments for EMEA and process within the agreed SLA with appropriate supporting documents and approvals Knowledge and experience with the OTC process flows (Account creation, Customer setup, Order management, Order Entry, Distribution, Rebates, Account Receivable, etc.)  Ensure process compliance to controls pertain to US GAAP, SOX and the IFRS. Effectively follows business rules and process controls design for this process Constantly monitors and send reports to the different departments with billing adjustments to further improve quality  Acts on issues, concerns and queries in a timely and professional manner Communicates clearly to requester and/or counter parts if issues are being encountered upon validating & calculating the request, either through email, chat or phone. Interacts and works closely with counterparts to meet and exceed customer’s expectations and to ensure that issues are handled and resolved quickly. Communicates directly to EMEA pricing for verification and approval purposes Research, analyze and resolve any issues encountered in calculating, validating & executing the request in coordination with co-CMR, counterparts, EMEA Pricing, Finance, Scopes and Super Users. Adhere to audit / Business Control Policies by submitting full set of documentation as the auditor (intern and external) may require. Must have a good and holistic understanding of Order & Rebate process to be able to be involved in certain projects for process improvement. Performs other tasks/duties as maybe assigned. September 27, 2004 – October 15, 2014 Sales Coordinator,  Agri Specialist, Incorporated Receives sales order(SO) by mail, fax or hand delivery Ensures the following information is available: (1) customer name, (2) customer address, (3) shipping/delivery instructions, (4) product code, (5)pricing, (6) deals (7) follow up overdue accounts Books all orders for products ordered by the customers or sales representative and ensures the timely delivery of these products and their availability Confirms with customers delivery date of order after coordinating delivery schedule Submits invoice for countering and confirmation of receipt of stocks Follow up collection and receivables from customers, ensures that post-dated check payments must be deposited at any BPI branch and as well as accomplishing the remittance report along with other bank documents Generates remittance report on dated checks and PDCs to be submitted to ASI’s Credit and Collection Officer Prepares and monitors sales generated by the VisMin Sales Area Manager to ensure that the business unit which comprises of Sales Agents, Animal Nutritionists and the Area Sales Manager meet the forecasted sales budget Collaborates with the Area Sales Manager in the planning of the sales budget of customers on a yearly basis Monitors the shipment schedule of ordered products to Visayas and Mindanao, likewise the transfer or movement of stocks among the covered areas mentioned Ensures that all sales reports and other related documents are kept with confidentiality Accommodates non-regular and regular customer’s inquiries about ASI products Accounts all business forms and other related documents used in the Sales Department Performs other duties and responsibilities that may be assigned from time to time by the immediate supervisor Acts as Officer-in-Charge for the Visayas office July 2002 – March 2004 Customer Relation Officer,  Toyota Cebu Mandaue, Incorporated Receives customer inquiries(Sales and Service) and address issues through phone, emails, letters and surveys Resolves customer inquiries and issues Acts as the frontline of all departments(Service, Parts, Sales and Admin) Responsible in achieving individual target in the Customer Relations Department while maintaining quality and compliance Reports to the office of the Vice President Education 2006 - - - – 1994 Special Education,  Cebu Technical University AB Political Science,  Mindanao State University Secondary,  St. Michael’s College, Iligan City Primary,  St. Michael’s College, Iligan City SEMINARS/TrAININGS ATTENDED Customer Relations Officer Basic Training August 26-27, 2002 Toyota Motor Philippines Corporation South Superhighway, Paranaque Philippines Toyota Marketing Professional Salesmanship Training and Automotive Fundamentals September 3-5, 2002 Toyota Cebu Mandaue Incorporated Mandaue City Basic Skills in Customer Service September 5, 2002 Toyota Cebu Mandaue Incorporated Mandaue City Customer Handling Management Seminar October 5, 2002 Toyota Cebu, Incorporated Cebu City Leadership and Supervisory Training October 5, 2002 Toyota Cebu, Incorporated The Charm Offensive in Selling A Workshop on Basic Salesmanship March 4, 2006 Ecotech, Lahug Cebu City PersonAL Details Birthplace: Iligan City Birthdate: November 19, 1981 Civil Status: Married Spouse: Arvin Sinco Citizenship: Filipino Languages: English, Tagalog, Cebuano References available upon request.