FAITH ROQUE JOTA
222 Santisima Trinidad
Malolos, Bulacan
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EDUCATION
WORK EXPERIENCES
May 2019 – Present
Bachelor of Sciencein Commerce
Major in Marketing Management
Graduate, October 2001
De La Salle University, Taft Ave., Manila
Freelancer
• Virtual Assistant - Data Entry, Social Media Marketing, Email Management, Customer
Service, Project Management
• Knowledgeable in computer applications
Mar 2016 – May 2019 Restaurant Manager, ERLYBELLES FOOD CORP (Franchise of Jollibee)
Oversees and monitors daily operations of the business.
Formulates strategies, plans and programs to achieve business targets.
Reports store performances in terms of sales and FSC.
Does simple judgment & analysis on transactions among internal and external clients.
Implements programs for the learning and development of team members.
Attends to customers and provide best service to them.
Conducts store audit to ensure best quality and gold standard products.
Service Quality Manager, LHYNBEE FOOD CORP (Franchise of Jollibee)
In-charged of monitoring execution of Alagang Jollibee.
Formulates strategies, plans and programs to help achieve the business targets.
Attends to customers and provide best service to them.
Crew Learning Manager, ERLYBELLES FOOD CORP (Franchise of Jollibee)
In-charged of implementing crew learning system which includes training of newly-hired
crew and monitoring its progress.
July 2011 – July 2015
Executive Assistant, SMART COMMUNICATIONS, INC., Makati City
Provided administrative support to the immediate superior in day-to-day operations.
Arranged, coordinated and calendared meetings/ appointments and other schedules of
Immediate Superior with concerned internal or external partners.
Handled correspondences / administrative documents production for dissemination to
internal or external partners/ clients.
In-charge of ensuring documents or items was properly and immediately distributed by
authorized representatives to internal or external partners/ clients.
Classified, organizeddocuments for more efficient and accessible records handling.
Did simple judgment & analysis on transactions among internal and external clients.
Oct 2006– July 2011
Executive Assistant, PHILIPPINE LONG DISTANCE TELEPHONE CO., Makati City
Provided assistance in the office of the department head.
Arrangedmeetings and presentation schedules.
Screened incoming calls and attended to customer complaints.
Received incoming docs and recorded outgoing docs.
Filing of important and confidential docs.
Secured plane tickets and hotel rooms in all local and international business trips.
Requested for cash advance and ensured proper liquidation/ reimbursement of expenses.
Provided assistance in any way during the group's planning, business review and other
activities.
June 2009 – Dec 2014 Proprietress, AquaHealth Water Refilling Station, San Juan City
Monitored day-to-day operations of the business.
Handled the business’ financials and compliance to franchisor’s policies.
Attended to customers and ensured quality of product served to customers.
Handled administrative tasks including staff supervision and payroll.
Planned and implemented marketing simple marketing strategies.
May 2005 – June 2006 Owner/ Manager, USANCE SLOPE Market Research Place, Makati City
Managed the daily operations of the business.
Market the place to prospective research agencies.
Handled the business’ financials. Client servicing.
Provided administrative assistance.
Dec 2004 – April 2005 Project Management Assistant, UniSolutions Philippines, Inc., Pasig City
Coordinated requirements and project details with clients.
Prepared proposals, overall plans, cost estimates, time tables and alternative options for the
projects.
Prepared project specifications and other project documentation.
Conducted project briefings.
Monitored the progress of project implementation, calling the attention of concerned parties as
required and ensuring that critical situations are minimized or averted, and that remedial action
to problem matters, if any, is applied.
May 2002 – April 2004 Administrative Personnel, Cooperative Rural Bank of Bulacan, Plaridel, Bulacan
Assisted in recruiting new employees.
Handled time-keeping.
Prepared presentation materials, correspondences and reports. Arranged meetings and
appointments.
Controlled and disseminated incoming and outgoing communications.
Client servicing.
Managed purchasing and distribution of office supplies.
Training Assistant, Cooperative Rural Bank of Bulacan, Plaridel, Bulacan
Assisted in conducting trainings on microfinancing for the bank’s personnel and staff as well
as trainees from other cooperative banks, prepared training materials and visuals.
PERSONAL BACKGROUND
Born on the 27th of March 1981. Fluent in English and Filipino. Working knowledgeon
computer operations. Has good communication skills, both in oral and written. Civil
Service Eligible. Responsible, internally-motivated, goal-oriented.
REFERENCES
Available upon request.
