Faith Ominyi Omojo

FAITH OMOJO OMINYI Freelancer /Virtual Assistant E - -q http://linkedin.com/in/faith-ominyi-b6baba178  Federal Capital Territory, Abuja, Nigeria SUMMARY Highly organized and detail-oriented virtual assistant with time management, scheduling, and CRM systems expertise. Successfully managed executive calendars, coordinated meetings, and provided administrative support. Proficient in Google Workspace and Microsoft Office, and adept at conducting internet research and supporting project management tasks. Possesses strong communication and problem-solving skills, with a proactive approach to tasks. SKILLS Technical proficiency Time Management Organizational skills Communication Problem solving Graphic design Scheduling Proactive Administrative Skills Social Media Management EXPERIENCE Virtual Assistant Self-Employed 2023 - Present Location Company Description • Managed executive calendars, coordinated meetings, and provided administrative support. • Handled email correspondence, managed social media accounts, and drafted posts. • Organized travel arrangements and updated CRM systems. • Prepared reports, presentations, and documents using Google Workspace and Microsoft Office. • Conducted internet research and supported project management tasks. Maintained confidentiality and professionalism in all tasks Aministrative Support Omiklair Concept Ltd 11/2021 - 03/2023 Abuja Company Description • Consistently provided prompt and professional phone support, answering an average of 50+ daily calls, with 100% accuracy Handle and prioritize incoming emails, respond to inquiries promptly, manage email correspondence, and maintain organized email folders. • Optimized office operations by overseeing the procurement of office supplies, resulting in a 15% reduction in procurement costs. • Implemented strategic purchasing strategies to minimize costs while maintaining adequate supplies Successfully streamlined appointment and meeting scheduling processes Customer Service Representative Kings Cleaning Services 11/2019 - 12/2020 Abuja A cleaning agency specializing in industrial cleaning and fumigation services, catering to commercial and industrial clients • Achieved a 90% customer satisfaction rate by delivering comprehensive and accurate information about products and services to clients. • Utilized active listening skills and product and service knowledge to address client needs effectively, resulting in increased trust and loyalty Maintained composure and professionalism in challenging situations, resulting in decrease in customer complaints and increase in customer retention. • Effectively employed active listening and empathy to de-escalate tense situations, resulting in increased customer satisfaction overall. • Successfully built and nurtured long-lasting customer relationships through the delivery of exemplary customer service. • Achieved a 95% customer satisfaction rate and a 20% increase in customer loyalty by consistently exceeding customer expectations and addressing their needs with professionalism Personal Assistant/Admin Assistant Company Name 01/2011 - 12/2014 Abuja Company Description • Contributed to a 15% increase in customer retention by providing a welcoming atmosphere and personalized assistance to customers visiting the premises. • Ensured accuracy in contact information by regularly updating and organizing clients, suppliers and other relevant contact details • Reduced procurement costs by 10% by identifying cost-effective suppliers and negotiating competitive pricing for necessary supplies and equipment. • Successfully managed a high volume of incoming inquiries, directing calls to the appropriate departments with 100% accuracy. www.enhancv.com Powered by EDUCATION Bachelor of Agriculture Kogi State University Anyigba, Kogi State 2010 - 2014 Kogi State, Nigeria PASSIONS z Organizational Excellence I am passionate about creating and maintaining efficient systems that streamline workflows and optimize productivity. This includes managing schedules, tasks, and information meticulously to ensure that everything runs smoothly.  Client Success I derive satisfaction from supporting clients in achieving their goals. Whether it's providing administrative assistance, solving problems, or improving communication, I am driven by seeing my clients thrive and succeed with my support. LANGUAGES English Native TRAINING / COURSES Fundamentals of Virtual Assistant and Social Media Management Completed a certification course from Virtual Click Support www.enhancv.com Powered by