Faith Okwor

I help SaaS companies, Start-ups, Executives, E-commerce teams, and CEOs with expert customer support and virtual assistant services that keep their operations running smoothly.

With 5+ years of hands-on experience in customer service, virtual assistance, and admin support, I take ownership of time-consuming tasks such as email management, inbox support, live chat handling, CRM updates, scheduling, sales assistance, and workflow organization—so you can focus on growth.

I’m proactive, detail-oriented, and customer-focused. I resolve issues quickly, reduce support backlogs, and ensure your daily operations run without stress, missed messages, or chaos. My goal is to become the dependable operational support partner your business can rely on long term.

𝐒𝐤𝐢𝐥𝐥𝐬

I provide customer support and virtual assistant services that improve your customer experience and keep your operations running smoothly.

𝐂𝐮𝐬𝐭𝐨𝐦𝐞𝐫 𝐄𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 & 𝐒𝐮𝐩𝐩𝐨𝐫𝐭

I focus on improving customer satisfaction, reducing churn, and turning every interaction into a positive one.

✅Help Desk Support: Skilled with Zendesk, Freshdesk, Intercom, Gorgias, and Help Scout.

✅Omnichannel Service: Live chat, email support, and phone support with first-contact resolution.

✅ E-Commerce Support: Order management, tracking, returns, exchanges, and shipping updates (Shopify, etc.).

✅Customer Retention: Follow-ups, feedback collection, and churn reduction strategies.

✅Technical Support: Troubleshooting SaaS issues, guiding users, and billing and subscription assistance.

𝐕𝐢𝐫𝐭𝐮𝐚𝐥 𝐀𝐬𝐬𝐢𝐬𝐭𝐚𝐧𝐭, 𝐀𝐝𝐦𝐢𝐧𝐢𝐬𝐭𝐫𝐚𝐭𝐢𝐯𝐞 & 𝐎𝐩𝐞𝐫𝐚𝐭𝐢𝐨𝐧𝐚𝐥 𝐒𝐮𝐩𝐩𝐨𝐫𝐭

I take care of essential daily tasks so your business runs smoothly.

✅Executive Assistance: Inbox management, calendar scheduling, and travel coordination.

✅Data & Reporting: Google Sheets reports, data entry, database updates.

✅Content & Social Media: Engagement, formatting, basic graphics canva designs, transcription.

𝐒𝐚𝐥𝐞𝐬 𝐀𝐝𝐦𝐢𝐧

I help your sales team stay organized and ensure no lead slips through the cracks.

✅Lead generation: Screening and qualifying inbound leads. (Apollo.io, Scrapper, Web Scrapper)

✅CRM Management: Updating contacts, deals, and pipelines (HubSpot, Mailshake, Salesforce, Zoho CRM).

✅ Sales Coordination: Appointment setting, scheduling, inbox management, preparing sales documents.

✅ Outbound & Inbound Support: Calls, emails, and lead-nurture outreach.

𝐖𝐡𝐲 𝐈'𝐦 𝐭𝐡𝐞 𝐫𝐢𝐠𝐡𝐭 𝐟𝐢𝐭 𝐟𝐨𝐫 𝐲𝐨𝐮𝐫 𝐭𝐞𝐚𝐦

✅ Customer-Focused & Business-Driven

Helping you increase customer lifetime value by creating loyal, satisfied customers.

✅ Tech-Savvy & Quick to Learn

I adapt fast to your tools and workflows and am efficient with CRMs, help desks, and most modern business tools.

✅ Proactive Problem Solver

I identify recurring customer issues, flag trends, and help you prevent repeat problems—saving time and reducing ticket volume.

✅ Reliable & Detail-Oriented

You can hand off your tasks and trust that they will be done well, on time, and without follow-ups.

𝐓𝐨𝐨𝐥𝐬 & 𝐒𝐨𝐟𝐭𝐰𝐚𝐫𝐞 𝐄𝐱𝐩𝐞𝐫𝐭𝐢𝐬𝐞:

✅ Customer Support: Zendesk, Freshdesk, Help Scout, Zoho Desk, Gorgias, Openphone, Kajabi.

✅ Communication: Slack, Zoom, Microsoft Teams, Google Meet, Google suite

✅ Admin Support: Google Sheets, Google Docs, Microsoft Office, Asana, Trello

✅ CRM & Project Management: HubSpot, Zoho, Monday.com, Bitrix24

If you’re looking for a reliable & dependable customer support & virtual assistant professional who truly cares about your customers and business, I’m here to help.

Let’s connect and discuss how I can bring value to your team.