Faith Okunima

Faith Okunima Customer Service Representative 10 Ajegunle Road, Lagos, Nigeria -- PROFESSIONAL SUMMARY Customer service and sales professional with over two years of experience delivering empathetic support across the healthcare, building materials, pharmaceutical, and consumer services industries. Known for an organized approach, clear communication, and the ability to handle sensitive conversations with care and discretion. Equipped with a strong customer-focused mindset, detail orientation, and consultative skills to assist clients through difficult transitions. Seeking to bring these strengths to the Customer Care Representative role at a forward-thinking funeral home. PROFESSIONAL EXPERIENCE Customer Service Representative Joe Bright Limited January 2024 – June 2024 ● ● ● ● ● Act as the primary point of contact for customer inquiries, managing a high volume of emails with professionalism and empathy, supporting each client’s unique needs. Provide accurate, compassionate information on service options, addressing questions clearly and ensuring clients feel respected and well-informed. Collaborate effectively with internal teams to resolve escalated issues, ensuring customer concerns are handled efficiently and thoroughly. Maintain detailed records of all customer interactions, following protocols to meet regulatory and company standards. Utilize CRM software to track inquiries and follow up with customers, enhancing overall customer satisfaction. Customer Service Specialist Building Materials Nationwide January 2021 – December 2023 ● ● ● ● ● Supported clients by delivering product information, assisting with orders, and resolving issues promptly to foster a positive client experience. Coordinated with internal teams to ensure accurate and timely service delivery, meeting or exceeding client expectations. Developed rapport with customers through reliable, transparent communication, building trust and maintaining high satisfaction rates. Managed multiple priorities in a fast-paced environment, effectively balancing high-volume inquiries with personalized support. Documented client needs and service outcomes to enhance customer profiles and improve future KEY SKILLS ● ● ● ● ● ● ● ● ● Administrative Support Scheduling and Calendar Management Email and Communication Management Data Entry and Record Maintenance Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) Google Calendar and Drive Expertise1 Time Management and Multitasking Customer Service and Client Relations Project Management Tools (Asana, Monday.com) EDUCATION B.ed Computer Education University Of Nigeria, Nsukka. 2017 CERTIFICATIONS ● ● ALX Virtual Assistant Certificate Atingi Customer Service Complaints Management