FAITH OKEKE
SALES EXECUTIVE /CUSTOMER SERVICE /ADMINISTRATIVE SUPPORT
Lagos, Nigeria | - |-SUMMARY
● Proactive and results-driven Real Estate Sales Professional with a proven track record in tele-sales and
Exceptional Customer Service.
● Skilled in converting leads through persuasive communication and market knowledge.
● Experienced in managing virtual property tours, client relationships, and closing deals from initial outreach to final
sale.
● Self-motivated, tech-savvy, and consistently exceeds targets in fast-paced, remote environments.
WORK EXPERIENCE
ILUBIRIN FORESHORE PROJECTS LIMITED
Sales Support Executive
Oct. 2024 - Till Date
● Conducted cold and warm calls to prospective clients, effectively generating leads and maintaining engagement
throughout the sales funnel.
● Scheduled and coordinated property inspections, ensuring seamless client experience and timely follow-ups.
● Delivered persuasive product presentations by leveraging in-depth property knowledge, turning interest into
urgent need.
● Provided personalized tours of show apartments, highlighting unique selling points to meet client needs.
● Offered outstanding customer service by warmly welcoming clients and managing their experience from first
contact to deal closure.
● Maintained and exceeded key performance indicators (KPIs) consistently through strong follow-up and closing
techniques.
● Collaborated closely with the sales team to support negotiations and finalize property transactions.
● Built trust and rapport with clients, increasing referral business and repeat engagement.
● Managed appointment scheduling and CRM updates to ensure streamlined operations and client satisfaction.
● Received positive feedback for communication skills and professionalism during inspections and client
interactions.
B.C WATER CONCEPT LIMITED, LAGOS
Executive Visual Assistant
Jan 2023- Oct 2024
● Provided administrative support to the firm’s multiple partners and directors
● Handled confidential information with professionalism and diplomacy.
● Provided email management, calendar management, meeting support, travel arrangements, expense claims, and
drafting correspondence emails with discretion and confidentiality.
● Coordinated project management by organizing tasks, tracking progress, and meeting deadlines.
● Provided customer support via email, chat, and phone, addressing inquiries and resolving issues promptly.
● Utilized software tools and platforms to streamline processes and enhance productivity.
INSURANCE SUPERMARKET, USA (REMOTE)
Administrative assistant/Quality Assurance
Dec 2022- Dec 2023
● Assisting the operations manager in day-to-day activities, such as coordinating schedules, arranging meetings,
and managing the attendance of the agents.
● Responding to emails from agents and drafting correspondence.
● Updating reports showing the KPIs of the sales team.
● Calculating attendance issues, number of call-outs, no-shows, and late arrival of agents to send reports to the
payroll departments.
● Gathering information and resources needed for various projects.
● Processing and completing insurance applications, forms, and documentation accurately and efficiently.
● Maintaining client records, and updating policy information as required by the sales manager.
● Conducted research, prepared reports, and maintained accurate records to support decision-making.
● Implemented efficient filling systems and organized digital documents for easy accessibility
INSURANCE SUPERMARKET, USA (REMOTE)
Customer service representative
Nov 2021- Nov 2023
● Answering a constant flow of calls with minimal wait time.
● Responded to customer requests for products, services, and company information.
● Participated in team meetings and training sessions via Zoom to stay informed about product updates and
changes.
● Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
● Reached out to customers after sales were completed to suggest additional services or product purchases.
● Updated databases to handle customer orders.
● Clarified customer issues and determined the root cause of problems to resolve product and service complaints.
● Tackled customer service cases and updated service software with customer information.
● Followed up with customers about resolved issues to maintain high standards of customer
TROPICAL NATURALS LIMITED, LAGOS.
Production Supervisor
Jan 2019 – Sep 2021
● Stands in for production manager where necessary.
● Point out any capital investment or machinery requirements to senior managers.
● Taking decisions with standard working procedures and methods.
● Fill in and fill out all documentation accurately and comprehensively.
● Monitoring employee input, lateness, and absentee
● Monitoring unsafe acts and communicating them to the responsible party for correction.
● Escalating any production-related, engineering, quality, or material supply issue to the appropriate personnel to fix
the issue and ensure it is fixed.
ACCOMPLISHMENTS
● Increased property sales by 30% over 6 months through targeted marketing strategies and client relationship
management.
● Converted over 60% of qualified leads through phone conversations, demonstrating strong rapport-building and
needs assessment skills.
● Closed $1M+ in property sales directly from cold calls, using persuasive communication and market insight to
convert hesitant prospects.
● Successfully resolved and closed an average of 150 -200 customer inquiries per day, maintaining a high customer
satisfaction rating.
● Implemented a new system for handling customer claims, resulting in a 20%
reduction in claim processing
time and improved overall efficiency.
● Received multiple commendations from customers for exceptional service, leading to a 10% increase in customer
retention.
● Identified opportunities to reduce costs or optimize resources, resulting in cost savings for my clients and team
leads.
● Negotiated favorable terms with vendors or service providers, resulting in reduced expenses without
compromising quality or service.
● While working as a production supervisor, I managed and monitored over 50 workers in a shift, and with effective
supervision and guidance, production was increased from 1200 cartoons a day to 1500 cartoons.
EDUCATION
Bachelor of Technology: Food Science and Technology – 1st Degree Federal University of Technology, Owerri, Nigeria
2013 – 2018.
Grade – Second Class Upper Division.
CERTIFICATIONS
● ALX Virtual Assistant Certification.
● Citizenship and Leadership Training Center. Certificate of attendance.
SKILLS
Remote Sales Management
B2B / B2C Sales Expertise
Google Calendar
Google sheets
Google slides
Google Docs
Google Form
Google Drive
Slack
Meeting Agenda
Calendly
Virtual Client Engagement
Cold Calling & Prospecting
Email management
Appointment Scheduling
Travel bookings
Canva
Asana
Zoom
Google meet
Outlook
Sales Strategy Execution
Pipedrive
Project Coordination
Microsoft Office
Time management
Data entry
Internet research
Documentation
Taking minutes
INTERESTS
Nature & Wildlife Conservation Researching
LANGUAGES
English - fluent
Igbo - Native
Hausa - controversial
