Faith Okeaya

FAITH OKEAYA INNEH Benin City, Nigeria. - |- https://www.linkedin.com/in/faith-adesuwa-okeaya-inneh60110b242 Professional Summary. Enterprising Sales Development Representative with vast experience in sales and customer service. Expert in developing sales strategies and techniques and using CRM systems. Focuses on identifying new prospects and nurturing them. Key Competence Organization and Time Management. Communication Skills. Empathy. Flexibility Skills • Lead Qualification.• •Strategic Thinking •Salesforce proficiency •Cold-calling •CRM Management •Ability to multitask, prioritize ,and manage time effectively. •understand basic metrics of marketing and operations. •Persistence and resilience Experience AID-AG. 04/2024 - Still on. Sales and Business development representative Prospecting: and dentifying potential customers by researching companies. Initiating contact with potential customers through phone calls, emails, and social media outreach to introduce the company's products or services. Scheduling meetings or demos between prospective customers and the company's sales team to facilitate further discussion. Tracking and managing leads throughout the sales cycle, including tracking interactions, updating contact information, and scheduling follow-up activities.. Boosting customer satisfaction by providing exceptional service and addressing concerns promptly. Franej Enterprise. 03/2023 - 03/2024 Sales development representative Built and managed accurate sales pipeline to maintain high volume of activity.. Established relationships with prospects and customers to promote product understanding and drive sales growth.. Fostered a competitive yet supportive team environment that encouraged individual growth while driving collective success towards shared goals.. Developed advanced understanding of products and services to react to customer objections, competitive questions, and other FAQs. Maintained high levels of customer satisfaction by providing exceptional support throughout the entire sales process – from initial inquiry to post-sale followup.. Reviewed customer feedback to identify areas for product improvement and to create better customer experiences. Contributed to team objectives in fast-paced environment. Henson Groups 05/2021 - 09/2022 Inside sales representative. Prospecting and generating qualified leads. Streamlined sales process efficiency by maintaining accurate records of client interactions in CRM systems, ensuring seamless followup. Facilitated improved communication between the sales team and other departments to ensure a cohesive approach to business growth strategies. Expanded market reach by researching potential clients and initiating contact via phone or email to generate interest in company offerings.. Built relationships with customers and community to promote long term business growth Achieved or exceeded company-defined sales quotas. Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends. Richville capital 01/2019 - 08/2021 Retail sales associate. Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.. Handled returns and exchanges professionally, resolving customer issues while adhering to company policies. Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products. Boosting customer satisfaction by providing exceptional service and addressing concerns promptly. Collaborated with team members to meet and exceed monthly sales targets consistently. Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.. Provided constructive feedback during team meetings, fostering collaboration among colleagues towards shared objectives in-store performance improvements Education Allison Customer Emotional intelligence . 2024 LinkedIn Introduction to sales and business development. 2023 Digital witch IT support community Introduction to IT skills and sales 2022 University of Benin Bachelor of science , -. University of Benin Business Administration - Reference On demand -