Faith Okeaya

HELLO, IT'S GOOD TO HAVE YOU HERE. I'M FAITH OKEAYA, A CUSTOMER SERVICE REPRESENTATIVE SKILLED IN EMAIL, PHONE, AND LIVE CHAT SUPPORT. I AM A GOOD SET OF HANDS WHEN IT COMES TO MULTITASKING. I HAVE OVER 3 YEARS OF EXPERIENCE AS A CUSTOMER SUPPORT SPECIALIST. KINDLY CLICK ON THIS COVER PHOTO TO GO THROUGH THE SLIDES TO VIEW MY SKILLS AND WORK SAMPLES. CHECK OUT THE SKILLS I HAVE TO OFFER 1.CUSTOMER SERVICE. 2.ANSWERING PRODUCT QUESTION. 3.INVENTORY MANAGEMENT. 4.CUSTOMER CARE. 5.ACTIVE LISTENING. 6.CUSTOMER RELATIONSHIP MANAGEMENT. 7.TELEPHONE SUPPORT. 8.LIVE-CHAT SUPPORT. 9.EMAIL SUPPORT. 10. TROUBLESHOOTING. 11.ESCALATION AND RESOLUTION. 12.TICKETS CREATION AND MANAGEMENT. THE AMAZING THING ABOUT HAVING SKILLS IS THE ABILITY TO SHOW HOW BEST YOU KNOW THEM. KINDLY VIEW MY OTHER SLIDES TO SEE SOME OF MY WORK SAMPLES. CREATING A CUSTOMER'S TICKET USING HUBSPOT CREATING A CUSTOMER'S TICKET USING HUBSPOT LIVE-CHAT SUPPORT MESSAGE SET UP ON INTERCOM RESPONDING TO A CUSTOMER'S COMPLAINT USING HUBSPOT CREATING AND ASSIGNING A CUSTOMER'S TICKET TO A TEAM MEMBER ON TRELLO LOGGING A CUSTOMER'S CALL ON HUBSPOT OPENING AND SOLVING A CUSTOMER'S TICKET VIA ZENDESK THE CRM TOOLS I USE TO COMMUNICATE WITH CUSTOMERS AND TEAM MEMBERS ARE SLACK HUBSPOT ZENDESK INTERCOM TRELLO GOOGLE WORKSPACE AS A MEMBER OF YOUR TEAM, I WILL WORK HAND IN HAND WITH ALL TEAM MEMBERS TO ACHIEVE A COMMON GOAL WHICH IS THE SUCCESS OF YOUR