Faith Oguebie

Working as a Customer service representative for over 4 years has enabled me to groom my skills by establishing great customer relationship management, built an excellent communication in English and increased brand awareness by offering empathetic customer service which in turn has increased customer loyalty and referrals.

Using my CRM tools knowledge like fresh desk, hub spot, intercom, it is easier to attend to multiple customers, create tickets, troubleshoot and escalate their complaints if necessary.

Another aspect of my approach involves conducting periodic feedback sessions, providing customers with the opportunity to review and evaluate our products, services, and customer support. This proactive measure enhances customer relationship management, contributing to increased loyalty, product sales, and overall brand strength.

I am available to commence work Immediately.