Faith Odunayo Adeosun

Live Chat Support for Fashion Retailer Industry: Fashion Retail Service Provided: Customer Support (Live Chat) Project Duration: Completed Project Description: As a virtual assistant for a fashion retailer, I provided live chat support to customers looking for product information, sizing assistance, and help with order placement. This example showcases my ability to provide quick, personalized solutions that lead to successful sales. Transcript: Customer: Hi, I’m looking to buy a dress for an upcoming event but not sure about the sizing. Could you help me figure out the right size? Support Agent (Me): Hello! I’d be happy to help you choose the right size. Could you please tell me the specific dress you’re interested in and your typical size in other brands? Customer: Sure! It’s the "Luna Maxi Dress" and I usually wear a medium in most brands. But I’ve never ordered from your store before, so I’m not sure. Support Agent (Me): Thank you! The Luna Maxi Dress tends to run true to size, but to be sure, I recommend checking our sizing chart. For medium sizes, the bust is typically 36-37 inches, and the waist is 28-29 inches. Would you like to double-check your measurements, or should we go ahead and order the medium? Customer: Let me quickly check my measurements… Okay, yes, medium seems right! How long does shipping take, by the way? My event is in two weeks. Support Agent (Me): Great! For standard shipping, delivery usually takes 3-5 business days, but if you want to be extra safe, we offer expedited shipping, which takes 1-2 business days. Would you like me to guide you through the checkout process with expedited shipping? Customer: Yes, that sounds good! Let’s go with expedited shipping. Support Agent (Me): Perfect! You can select expedited shipping at checkout, and the cost will be automatically added. I’ve also applied a 10% discount to your order for choosing express delivery. Anything else I can assist you with? Customer: That’s all, thank you so much for your help! Results: - Successfully guided the customer to select the right product size. - Resolved a potential shipping concern by offering an expedited solution. - Closed the sale with a 10% discount and ensured customer satisfaction. - Provided real-time support, leading to a successful purchase and customer retention. Skills Demonstrated: - Real-time customer support and problem-solving. - Product knowledge and decision guidance. - Sales support through live chat communication. - Ensuring customer satisfaction with tailored solutions and discounts.