Faith Nwogbu

NWOGBU FAITH E-MAIL:- PHONE NO: - ADDRESS: SUNCITY ESTATE GALADIMAWA ABUJA LINKEDIN CUSTOMER SUPPORT REPRESENTATIVE/VIRTUAL ASSISTANT SUMMARY Extensive experience providing strategic support in executive and administrative roles ensuring seamless operations and effective task prioritization. Excel in managing schedules & setting appointments, calendar/ email management, Crafting beautiful designs, conducting online research, Automating processes, and other Administrative tasks. Proficient in Google Workspace, Project management tools, Customer Support tools, and Canva. PERSONAL INFORMATION GENDER: Female Nationality: Nigeria Date of birth:- CERTIFICATIONS ALX VA PROGRAM/ ALX AFRICA + MASTERCARD FOUNDATION OCT 2024 DIGITAL WITCH IT SUPPORT / VIRTUAL ASSISTANT AUG 2024 HUBSPOT ACADEMY CUSTOMER SUPPORT CERTIFICATION DEC 2024 EDUCATION EBONYI STATE UNIVERSITYNov 2017 – May 2022 GEOLOGY BSC UBURU SECONDARY SCHOOL UBURU Nov 20O8 – May 2014 SSCE CERTIFICATE UMUOBUNA\UHUABA PRIMARY SCHOOL UBURU SEP 2003 – May 2008 FIRST SCHOOL LEAVING CERTIFICATE WORK EXPERIENCE ELITE GLOBAL INTELLIGENCE TECHNOLOGYJULY 2024 - DEC. 2024 VIRTUAL ASSISTANCE I Managed and optimized the CEO's weekly calendar, ensuring efficient scheduling and daily task prioritization I coordinated research for the AI product launch, collected data, and entered it into a well-compiled Google sheet. I created a content calendar for LinkedIn focusing on promoting AI courses, success stories, and community engagement MOZIABRA REAL HOMES OCT. 2023 - JUN. 2024 CREATIVE / ADMINISTRATIVE ASSISTANT I Designed visually appealing marketing materials and property listings using Canva to attract potential clients. I streamlined administrative tasks, including email management, and scheduling to improve team efficiency I created and maintained a well-organized file management system to keep all documents well-arranged and easily accessible. ANSON LIMITEDAUG. 2021 - MAY. 2023 CUSTOMER SUPPORT REPRESENTATIVE I addressed customer inquiries and resolved issues efficiently to ensure customer satisfaction. I provided clear empathetic, and professional communication across different channels (email, chat, phone) I represented the company positively while fostering trust and loyalty with customers. BIG BIRD TRAVELS May 2019 - JULY 2021 EXECUTIVE VIRTUAL ASSISTANT I Managed calendars, emails, and scheduling for multiple clients. I Conducted research to support business initiatives and created well-prepared report presentations and other documents for meetings and events. I managed travel plans and itineraries for clients CORE COMPETENCE AND SKILLS EFFECTIVE COMMUNICATION: I listen to instructions and information actively and communicate ensuring information is seamlessly passed and there is a mutual understanding. ADMINISTRATIVE ASSISTANCE: I provide efficient organizational and clerical support to ensure smooth daily operations. TECHNOLOGY PROFICIENCY: Skilled in Google work space, Canva, Project management tools( Notion, Asana, Trello, ClickUp, Monday.com), Cloud storage and management (Dropbox & Google Drive), Video conferencing platforms ( Zoom, Microsoft Teams, Skype) and Communication tools. TIME MANAGEMENT: I prioritize tasks and allocate time effectively to maximize productivity and meet deadlines. PROBLEM-SOLVING: I analyze challenges, identify solutions, and implement strategies to achieve effective outcomes. ADAPTABILITY: I Adjust to changes and remain effective in a dynamic environment. PROACTIVE SELF-STARTER: I anticipate needs, take the initiative, and handle tasks independently to ensure smooth operation and client satisfaction. INTERESTS RESEARCHING WRITING CONTENT CREATION LANGUAGES ENGLISH - EXPERT IGBO - EXPERT