Faith Nnadi-| +1 - | Los Angeles, California, United States
Professional Summary
Detail-oriented and tech-driven professional with over 5 years of experience specializing in
data entry, customer support, and CRM automation. Recognized for improving data
accuracy, optimizing CRM workflows, and delivering excellent customer service in fast-paced
business environments. Proficient in Salesforce, HubSpot, and Microsoft Office Suite, with
strong problem-solving skills and a commitment to efficiency and data integrity.
Core Competencies
✅ Data Entry & Database Management
✅ Customer Support & Issue Resolution
✅ CRM Automation (Salesforce, HubSpot)
✅ Data Cleansing & Quality Assurance
✅ Reporting & Documentation
✅ Process Improvement
✅ Communication & Team Collaboration
✅ Time Management & Attention to Detail
Professional Experience
CRM & Data Operations Specialist
BrightTech Solutions, Los Angeles, CA
April 2021 – Present
● Managed high-volume data entry, ensuring over 99% accuracy in Salesforce CRM.
● Designed and implemented automated workflows in HubSpot to reduce manual
follow-up tasks by 30%.
● Conducted data audits and cleansing, eliminating duplicates and outdated information.
● Generated weekly and monthly dashboards and reports for sales and operations teams.
● Collaborated with cross-functional teams to streamline customer onboarding and
improve user experience.
Customer Support Specialist
Pacific Coast Customer Care, Los Angeles, CA
February 2019 – March 2021
● Delivered responsive and empathetic support to over 60+ customers daily via phone,
email, and live chat.
● Documented all customer interactions in CRM, supporting analytics and process
optimization.
● Contributed to an increase in customer satisfaction ratings from 88% to 94%.
● Assisted in training new support team members on CRM tools and support best
practices.
Data Entry Associate
Westlake Administrative Services, Los Angeles, CA
July 2017 – January 2019
● Performed accurate data entry from multiple sources into internal systems and CRMs.
● Verified, cleaned, and updated customer and transaction records.
● Supported administrative teams by preparing reports, maintaining filing systems, and
ensuring data compliance.
● Reduced record errors by introducing double-check procedures and periodic audits.
Education
Bachelor of Science in Computer Science
California State University, Los Angeles (CSULA)
Graduated: June 2017
Certifications
● HubSpot CRM Automation Specialist – HubSpot Academy, 2023
● Salesforce Trailhead: CRM for Customer Support, 2022
● Microsoft Excel Advanced Certification, 2021
Technical Skills
● Salesforce, HubSpot, Zoho CRM
● Zendesk, Freshdesk, LiveChat platforms
● Microsoft Office Suite (Excel, Word, Outlook)
● Google Workspace
● Data reporting & visualization tools (basic Tableau, Google Data Studio)
Additional Information
● Authorized to work in the United States
● Highly adaptable and reliable in deadline-driven environments
● Passionate about process automation and improving data-driven decision-making
