Faith Musyimi

Curriculum Vitae –Faith Musyimi PERSONAL DATA Name: Date of Birth: Marital Status: Cell-phone: Contact Address: Overall qualifications: Languages: Faith Musyimi September 7, 1982 Single- E-mail-P.O. Box 10278 - 00400 Nairobi, Hospitality Operations, Air Travel Operations English, Kiswahili. PROFESSIONAL OBJECTIVE I aspire to positively contribute to a dynamic and challenging environment that encourages creativity, knowledge advancement and personal growth so as to optimally utilize my skills, experience and abilities towards archiving organizational, economic and social goals. WORK EXPERIENCE September 2024-Present Front office Supervisor Fourpoints Nairobi Airport Key Responsibilities      Manage daily operations and ensure excellent customer service. Assist in administrative tasks such as preparing reports, maintaining guest records, managing office supplies, and responding to emails and phone calls. Collaborate with other departments such as housekeeping, maintenance, and management to ensure seamless guest experiences and resolve operational issues promptly. Conduct training sessions for front desk agents on hotel policies, procedures, customer service standards, and use of technology systems. Monitor and maintain cleanliness, organization, and professional appearance of the front desk area and lobby. Ensure compliance with hotel standards and regulations 1 Curriculum Vitae –Faith Musyimi September 2023-September 2024 Front office Supervisor Swiss Belinn Nairobi Key Responsibilities      Oversee daily operations of the front desk, including assigning tasks to front desk agents, monitoring performance, and providing guidance and training as needed. Welcome guests in a friendly and professional manner, handle guest inquiries, complaints, and requests promptly and effectively to ensure guest satisfaction. Manage room reservations, cancellations, and modifications accurately using the hotel’s reservation system. Coordinate with housekeeping and maintenance teams to ensure rooms are ready for guest arrivals. Handle cash, credit card transactions, and maintain accurate records of transactions and balances. Prepare daily cash reports and reconcile discrepancies. . December 2022-August 2023 Front office Manager Mwingi cottages resort Key responsibilities  Ensuring that all employees are performing their duties efficiently and effectively, including monitoring their performance using metrics such as quality of work, productivity, customer satisfaction levels  Providing training to new employees on division policies and procedures  Managing staff schedules to ensure that there are enough employees on duty at all times to meet customer demand  Maintaining employee records including hiring, firing, and discipline actions  Overseeing the daily operations of the front office  Developing long-term strategic plans for their division in order to meet company goals  Managing the financial performance of their department by creating budgets, monitoring expenses, and generating reports  Supervising guest services staff in order to ensure that all clients receive prompt attention to their needs 2 Curriculum Vitae –Faith Musyimi March 2021- December 2022 Front office supervisor Kilifi bay beach resort Key responsibilities • Building strong relationships and coordination’s with all departments. • Ensuring phone calls wake up calls and messages for guests are handled in a prompt, efficient and professional manner. • Cross checks all billing instructions are correctly updated. • Perform other duties as assigned, requested or deemed necessary by management. October 2018-January: 2020 Front office Manager The Kyaka Hotel Machakos Key Responsibilities. • Maintain, monitor and prepare group requirements • Enforces all cash handling & credit policies • Prepare performance reports related to front office • Marketing and reservations • Prepare occupancy forecast • Resolving guest problems • Verifying that accurate room status is maintained • Scheduling and planning the front office staff Dec 2016-May 2018: Assistant manager Hadassah Hotel Upper Hill Key responsibilities • Supervise and motivate staff • Monitor operating costs, budgets and resources • Communicate with clients and evaluate their needs and specifications • Ensure policies and guidelines are followed • Assist the manager in organizing, planning and implementing strategy • Coordinate operations Oct 2015-Dec 2016: 3 Events coordinator, Guest Relations Officer & Supervisor Curriculum Vitae –Faith Musyimi Pride Inn Westlands Key responsibilities • • • • • • Ensure and provide flawless, professional and high class guest service experiences Analyse customer feedback and provide strategic direction to continuously improve overall rating Expect and react promptly to guests’ requirements and inquires Oversee and coordinate all arrivals and departures of special guests Coordinate and manage communication between guests and staff and follow up to ensure complete service recovery Promote and sell all amenities, conveniences and programs offered. Oct2013- July 2015 Guest relation officer Sopa lodges. Key responsibilities Assist with the check-in process and explain all facility amenities Addressing and escalating customer complaints Welcoming guests in a friendly and professional way Anticipate guest needs and build rapport with customers Feb 2009- Aug 2010 Front office Novotel Hotel, Australia. Key responsibilities: • Greeting and registering the guest to provide professional and high class guest service experiences • Providing outstanding guest service during their stay. • Settling the guest’s account upon completion of their stay. Feb 2006 – Jan 2009 Housekeeping room attendant Royal on the Park Hotel, Australia. Key responsibilities:  Cleaning guestrooms mid-stay and after departure  Making beds  Replacing dirty linens and towels  Restocking guestroom amenities like toiletries, drinking glasses, and notepads 4 Curriculum Vitae –Faith Musyimi       Removing garbage, recycling, and room service trays Picking up and returning valet laundry items Organizing and stocking housekeeping carts Notifying the maintenance department about broken appliances Upholding the hotel’s confidentiality and security standards Respecting “do not disturb” signs and the guest’s privacy ACADEMIC TRAINING 2005 - 2007 QIBT, Australia Diploma of Hospitality Management - BrookhouseSchools, Kenya GCSE A Level and O level Certificate SKILLS, COMPETENCIES AND INTERESTS Languages: PC/Software: Interests: Skills: 5 English (excellent) and Swahili (excellent) Microsoft Excel, Microsoft Powerpoint and Microsoft Word Travelling, reading and site seeing Problem solving, customer service, leadership ability, presentation skills, strong team member, results-oriented Curriculum Vitae –Faith Musyimi REFEREES Fourpoints Nairobi Airport Ass Front office manager Elizabeth Mwanthi- Swiss Belinn Nairobi HR Harriet Waithera- Mwingi cottages resort Operations Manager Samuel Kisandu- Klilifi bay Beach Resort Manager James Nzingu- The Kyaka Hotel Managing Director Geoffrey Wambua Kilonzo- Hadassah Hotel General Manager Antony Macharia- Prideinn Westlands General Manager Tom Githire- Sopa Lodges Front Office Manager Sopa Lodges Mwembe Kauli- 6 Curriculum Vitae –Faith Musyimi 7