FAITH MUTHAMA
EXECUTIVE ASSISTANT | ADMINISTRATION | OPERATIONS MANAGEMENT
Nairobi, Kenya, 21372, 00100
PROFESSIONAL SUMMARY
Experienced Executive Assistant with a keen eye for detail and a proactive approach. Skilled in providing
comprehensive support to C-suite executives, managing remote administrative tasks, and overseeing operations.
Recognized for optimizing workflows, streamlining executive schedules, and facilitating effective communication
among global teams. Demonstrated success in driving efficiency improvements of 40%. Possesses the ability to work
independently in remote environments while upholding strict confidentiality and maintaining a high level of
professionalism.
SKILLS
Executive Calendar Management
Remote Team Coordination
Business Operations Management
Stakeholder Engagement
Expense Tracking
Meeting Logistics Management
Human Resources Support
Effective Communication
Proficient in MS Office Suite
Google Workspace Proficiency
Xero Financial Software Expertise
Trello Project Management
Asana Project Management
Proficient in Slack
Notion Application Skills
WORK HISTORY
Executive Administrative Assistant, 07/2024
A Better Life Homecare & A Caring Heart Home Services, CT & MA (USA) – Remote
Provide high-trust, C-suite level support to senior executives, operating as a strategic partner by managing
executive communications, priorities, and cross-functional coordination across remote, multi-region teams.
Lead and manage a 28-member virtual assistant team supporting multiple US healthcare facilities, ensuring
service consistency, performance accountability, and operational coverage across time zones.
Oversee special projects and strategic initiatives in partnership with senior leadership, driving execution,
improving workflows, and supporting timely, data-informed executive decision-making.
Serve as the primary gatekeeper for executive communications, screening and triaging high-volume calls and
emails, initiating actions, and escalating critical matters to protect executive focus and decision velocity.
Own complex executive calendar and appointment management, coordinating across multiple senior leaders and
time zones to optimize executive time, reduce conflicts, and minimize last-minute cancellations.
Partner with senior management to initiate and support new projects, contributing to process improvements,
cross-functional alignment, and operational follow-through.
Spearhead end-to-end recruitment of Quality Assurance Managers (QAMs) and Administrative Assistants,
including role definition, screening, interviews, and onboarding, strengthening leadership bench and operational
capacity.
Produce executive-ready reports, summaries, and internal newsletters, translating complex operational and
business information into clear, actionable insights for senior leaders.
Act as custodian of company records and employee contracts, ensuring accuracy, confidentiality, compliance,
and audit-ready documentation.
Manage healthcare billing operations, ensuring timely and accurate processing of patient bills, supporting
revenue integrity, compliance, and operational continuity across facilities.
Office Administrator, 02/2022 - 06/2024
UMSIZI LLP, Kenya
Managed the executives' calendars, travel logistics, and meeting coordination, reducing scheduling conflicts by
20%.
Coordinated communications, financial processing, registration, recordkeeping, and other administrative
functions.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
Reconciled account files and produced monthly reports.
Contributed to a positive work environment by fostering strong working relationships among colleagues.
Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception
duties and ad-hoc administrative tasks.
Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing
timely orders for essential materials.
Expedited invoice processing by accurately reviewing vendor submissions, reconciling accounts payable
discrepancies, and conducting timely payments.
Executive Assistant, 10/2020 - 12/2021
LINKARK AFRICA GROUP, Remote
Provided remote administrative and executive support to senior leadership.
Coordinated board meetings, prepared reports, and ensured compliance.
Managed financial tasks, including budget reconciliation and vendor contract negotiations.
School Operations Associate, 12/2015 - 07/2020
NOVA PIONEER KENYA, Hybrid
Optimized school administrative operations, reducing overhead costs by 15%.
Implemented cost-saving measures, cutting expenses by 10% without compromising quality.
Spearheaded employee engagement programs, increasing productivity by 30%.
Education
Strategy Quality and Contemporary Business Concern, 2024 - 2025
Cambridge International College, United Kingdom
Achieved International Certificate
Business Management and Administration, Business Management & Administration, 2023 - 2025
Cambridge International College, United Kingdom
Achieved International Diploma
Certificate, Library, Archives & Information Studies, 2011 - 2012
Intraglobal Training Institute, Kenya
Achieved Certificate in Library Science
Certifications and Licenses
ALX Virtual Assistant Program, ALX Leadership Academy, 2022;
Strategy & Operations Certificate, IBMI, Germany, 2020;
Creativity & Problem-Solving Skills, MSBM, UK, 2021;
Practical Accounting & Tax Preparation, Hisibati Consulting, 2022
Achievements
Demonstrated success in driving efficiency improvements of 40%.
Languages
English
Websites and Social Links
LinkedIn: https://www.linkedin.com/in/faithmusilimuthama/
OPEN TO REMOTE ROLES
Yes
