Faith Muiruri

FAITH MUIRURI - | Nairobi , Kenya |- VIRTUAL ASSISTANT SOCIAL MEDIA MANAGEMENT |CUSTOMER SUPPORT | ADMINISTRATIVE SUPPORT I am a Virtual Assistant with 3 years of experience, dedicated to helping businesses and entrepreneurs streamline their operations. My goal is to take care of the tasks that take up your time, so you can focus on what truly matters. With attention to detail, adaptability, and dedication, I aim to be a reliable partner in your business success. WORK EXPERIENCE Executive Assistant & Social Media Manager Feb 2024- Dec 2024 Nexora Innovations Optimized email management, reducing CEO's inbox clutter by 40% and ensuring a 95% response rate to priority messages. Streamlined calendar coordination, scheduling over 50 high-level meetings with zero conflicts, improving executive time management. Enhanced meeting preparedness, compiling reports and briefing materials that cut decision-making time by 30%. Improved document organization, creating a structured filing system that reduced document retrieval time by 50%. Coordinated seamless travel logistics, arranging flights, accommodations, and itineraries, cutting scheduling delays by 60%. Managed social media presence, scheduling and posting content, increasing engagement by 45% within three months. Created visually appealing content using Canva and CapCut, boosting brand awareness and follower growth by 20%. Monitored social media interactions, responding to inquiries and maintaining a 100% response rate within 24 hours. Jan 2022- Jan 2024 Administrative Support Ranges Enterprise LTD Managed customer inquiries via email and phone, resolving 90% of issues on the first interaction and increasing customer satisfaction by 35%. Optimized scheduling, booking 100+ appointments and meetings, reducing scheduling conflicts by 50%. Enhanced data accuracy, updating and maintaining 500+ customer records, improving information retrieval speed by 40%. Boosted operational efficiency, implementing a new filing system that reduced document search time by 60%. Improved order fulfillment, tracking and coordinating deliveries with a 98% on-time success rate. EDUCATION St. Paul’s University 2020 - 2024 Alison 2021 - 2024 Bachelor of Education Virtual Assistance Customer Service Administrative support Social Media Management TOOL PROFICIENCY SKILLS Calendar Management Email Management Travel Coordination File Management Data Entry Customer service Problem - solving Time management Project management Bookkeeping Copy writing Content creation Monthly Analytics Reporting Google Analytics Google Workspace Microsoft Office Zoom Slack HubSpot Salesforce Zendesk Hootsuite Go high level Asana /Trello/Click up/Monday.com