- Reply rate:
- -
- Availability:
- Hourly ($/hour)
- Age:
- 23 years old
- Location:
- Eti Osa, Lagos, Nigeria
- Experience:
- 4 years
FAITH MMEKA
Virtual Assistant
49, Unity Homes, Eti-Osa, 106104 | Portfolio
WORK EXPERIENCE:
AK Entertainment
Chief Customer Service Officer |
September 2024 - November 2025
Designed and implemented training framework templates to enhance the new hire
learning experience.
Improved team performance while consistently meeting customer satisfaction standards.
Worked closely with executive leadership and cross-functional teams to align customer
experience initiatives with business goals, driven by customer data and feedback.
Adsvantage - Online Hustle Tv
Personal Assistant |
April 2023 - August 2024
Conducted research for script development, coordinated team workflows, and managed
communications (email/DMs), calendars, and transcription tasks.
Oversaw operational logistics, including travel planning, financial/data tracking, and
resource management to ensure seamless daily operations.
Liaised with brands, editors, and collaborators, handling outreach, follow-ups, and
documentation to ensure smooth content delivery and partnership execution.
EDUCATION:
University of Nigeria Nsukka |
Bachelor of Science - Clinical lab science
CERTIFICATIONS:
ALX Certificate of Achievement - Virtual Assistance
June 2025.
SKILLS:
Reliability & Discretion
Professional Email Correspondence
Data Entry & Database Management (Excel, Google Sheets, Airtable)
Detail-Oriented
Email & Calendar Management (Outlook, Google Calendar)
Multitasking & Workflow Optimization
Customer Service (Live Chat, Helpdesk Support)
Project Coordination (Trello, Asana, ClickUp)
Travel Coordination & Scheduling (Calendly, Doodle)
Adaptability & Quick Learning
2018 - 2023
