Faith Madueke C

Faith Madueke Sales Representative | Customer Support PROFESSIONAL SUMMARY Results-oriented Sales Professional with 5 years of proven experience driving revenue growth through lead generation, pipeline management, and closing high-value deals. Skilled in prospecting, negotiation, and CRM systems, I excel at identifying client needs, presenting tailored solutions, and maximizing opportunities through upselling and cross-selling. Recognized for consistently exceeding sales targets, building long-term client relationships, and contributing to business expansion. Adaptable, driven, and committed to delivering measurable results in competitive markets. Key Achievements • • • • Generated 150+ outbound cold calls daily, consistently booking 5+ qualified appointments per day at a 3.3% conversion rate, fueling steady pipeline growth. Increased sales revenue by 30% within 3 months at 2Ship and 20% at Apollo Lab through effective prospecting, lead qualification, and appointment setting. Drove 10–15 monthly property transactions at Papaya Factory while cultivating strong client relationships that delivered 30% of new business through referrals. Optimized sales pipelines with Pipedrive, Monday CRM, Apollo, and Lemlist, streamlining follow-ups, improving forecasting, and ensuring data accuracy. SKILLS • • • • • • Sales & Business Development: Lead generation, consultative selling, client retention, upselling & cross-selling. Client Relationship Management: Building trust, loyalty, and long-term partnerships. Communication: Persuasive speaking, active listening, cross-team collaboration. Sales Tools: Salesforce, HubSpot, Zendesk, VoIP, Calendly. Problem-Solving: Data-driven decisions, issue resolution, account growth. Time Management: Task prioritization, multitasking, target achievement. PROFESSIONAL EXPERIENCE Inside Sales Agent / Administrative Assistant – Apollo Lab, Texas, USA | May 2023 – Jan 2025 • • • • Generated 150+ outbound cold calls daily, booking 5+ qualified appointments/day at a 3.3% conversion rate, fueling steady pipeline growth. Increased sales revenue by 20% by identifying, qualifying, and converting high-value prospects across the US market. Optimized lead generation and pipeline tracking with Apollo, Lemlist, Google Maps, and Monday CRM, ensuring accuracy and sales-cycle visibility. Built strong client relationships as the primary liaison between prospects and internal teams, driving trust, engagement, and repeat business. Sales Representative / Appointment Setter – 2Ship | Jan 2022 – May 2023 • • • • Drove pipeline growth by making 100+ B2B cold calls daily, consistently booking 1+ appointment per hour. Boosted revenue by 30% in 3 months by securing qualified appointments for senior closers. Delivered persuasive product demos and proposals that converted qualified leads into long-term clients. Strengthened pipeline accuracy by managing leads in Pipedrive CRM and providing actionable sales insights for forecasting. Real Estate Sales Representative / Administrative Assistant – Papaya Factory | Mar 2020 – Jan 2022 • • • • Prospected and qualified leads through 100+ daily cold calls, referrals, and digital outreach, consistently booking property showings and consultations. Facilitated 10–15 monthly property transactions by generating leads, booking tours, and supporting successful closings. Acted as the primary client contact, handling inquiries, scheduling tours, and delivering tailored market insights. Coordinated contracts, documentation, and client records, ensuring compliance and smooth transactions, while cultivating referrals that generated 30% of new business. EDUCATION Master of Science, International Relations Bachelor of Science, Political Science, Sociology/Anthropology University of Nigeria University of Nigeria - CERTIFICATION Cold calling Mastery Customer Service: Problem Solving and Troubleshooting Customer Service Foundations Learning Hubspot CRM Project Management Foundations Graduate Certificate in Project Management Effective Leadership Skills and Strategies Inclusive Leadership for Diverse Teams Negotiation and Conflict Resolution LANGUAGES English (Fluent) | French (Spoken) | Igbo (Fluent) REFERENCES Available on request. LinkedIn Learning LinkedIn Learning LinkedIn Learning LinkedIn Learning LinkedIn Learning Wolverhampton Graduate Conservatory Alison Online Course Alison Online Course Alison Online Course