Faith Macaulay

FAITH MACAULAY AVRE FCT Abuja, Nigeria | - |- https://www.linkedin.com/in/faith-macaulay-avre SUMMARY A Detail-oriented and tech-savvy Virtual Assistant with speciality in Real estate/short term rental. Proven track record in providing comprehensive administrative support, CRM support ,social media management, and property management services for short-term rental businesses. Skilled in administrative support, customer/client support, listing/optimizing Airbnb listings, and conducting property search and analysis. Adept at research, lead generation, and cold calling. Dedicated to optimizing operational efficiency and achieving business success. EDUCATION African Leadership Xcelerator – Remote September 2022 – December 2022 Virtual Assistant Federal University of Technology Akure– January 2017 – November 2021 Ondo state, Nigeria B.Agric.Tech in Animal production and health WORK EXPERIENCE General Virtual Assistant Okigwe Creations - Full time/Remote November 2023 - May 2024 ● Conducted extensive research to gather valuable insights, aiding in strategic decision-making processes. ● Proficiently managed data entry tasks into CRM systems and spreadsheets, ensuring accurate and up-to-date information for effective client management. ● Facilitated client meetings by organizing and participating in discussions, taking detailed notes to capture action items and key points. ● Identified relevant events on platforms like Eventbrite, extracted pertinent details, and meticulously input them into spreadsheets and calendars for team reference. ● Demonstrate excellent communication skills by handling email correspondence, managing inboxes, and executing email campaigns efficiently. ● Utilized Mailchimp to create and send email blasts, engaging clients effectively and promoting key initiatives. General Admin & Airbnb Co-Host DreneReality - Part-time/Remote ● ● ● ● ● ● May - September 2023 Successfully managed guest communications with a focus on providing timely and personalized responses to inquiries, ensuring a high level of guest satisfaction. Facilitated smooth check-in and check-out processes for guests, providing detailed instructions, welcoming guests upon arrival, and ensuring a seamless transition for a comfortable stay. Optimized property listings resulting in bookings within 24 hours of listing creation, showcasing the ability to attract guests through compelling property descriptions and visuals. Implemented lead generation strategies and conducted cold calling activities to expand the property's reach and secure new booking opportunities. Coordinated the cleaning schedules,maintenance, ensured the property is properly cleaned between guest stays, and maintained high cleanliness standards to meet guest expectations. Monitored pricing using pricelab and occupancy rates, adjust rates based on demand and seasonality, and implement pricing strategies to maximize revenue and occupancy levels. Real Estate Virtual Assistant Toro Home - Part-time/Remote ● ● ● ● ● April - July 2023 Listed and optimized 10 properties on Airbnb and booking.com, synchronized to hostify, enhancing visibility and attracting guests through strategic listing optimization techniques. Secured instant bookings for 2 properties within 24 hours of listing, demonstrating efficient property presentation and guest engagement strategies. Conducted research on integrating AI technology for social media posts, exploring innovative ways to enhance property marketing and guest outreach. Managed Hostify PMS for various rental properties, ensuring synchronized calendars, efficient operations, and seamless guest experiences. Leveraged AI technology to create compelling property videos, showcasing unique features and amenities to attract potential guests effectively. Airbnb Arbitrage Property Finder Divine Howard Enterprise - Contract/Remote ● ● ● January -February 2023 Conducted in-depth research and analysis using tools like AirDNA to identify high-potentialAirbnb arbitrage properties in Houston, TX and Saint Louis MO, and inputted details on spreadsheets for effective tracking. Initiated price negotiations with property owners, demonstrating strong negotiation skills and market knowledge to secure favorable lease terms. Successfully negotiated lease agreements with property owners in Houston/Saint louis through effective communication and persuasive negotiation skills, resulting in mutually beneficial terms. SKILLS ● ● ● ● ● Verbal/Written communication Problem solving skills Attention to details Team work Leadership skills ● ● ● ● ● PMS Tools (OwnerRez, Hostify, Hospitable CRM tools( Asana, clickup, trello, hubspot zendesk) Google workspace Microsoft Office Suite Canva ● Airbnb Arbitrage finding ● Administrative support ● Data Entry CERTIFICATIONS ● Property management/Airbnb Arbitrage/co-host (hospitality Hub) April 2023 ● Chartered Institute of Project Management (ACIPM CPM) November 2022 ● Virtual Assistants program(ALX Africa) September 2022 ● Jobberman soft skills September 2022 LANGUAGE English- Fluent