FAITH NNEKA KENNETH
OBJECTIVE
Compassionate and committed Customer Service personnel with 2+ years of experience with remarkable
multitasking abilities in the domain.
To employ my knowledge and experience with the intention of securing a professional career with
opportunity for challenges and career advancement, while gaining knowledge of new skills and expertise.
Seeking new challenges where I would be availed of the opportunity to leverage my skills and experience
in providing quality Customer support.
To serve in a progressive, fast paced organization offering job satisfaction, a challenging work environment
and vast opportunities for career development based purely upon achievement and result.
CORE COMPETENCIES
● Comprehensive knowledge on CRM tools like Trello, Slack, Teams, Ms Word and Google suit.
● Good customer relation skills.
● Excellent people skills with good organizational abilities
WORK EXPERIENCE
CHELSEA CLINIC
January 2016 - December 2017
Customer Service Representative
Key Duties:
● Communicate confidently with customers in fluent English.
● Asked Insightful questions that get to the root of the customer’s problem
● Generated solutions using my product knowledge and the company’s knowledge bases.
● Assign duty and coordinate team members to achieve daily tasks..
● Receives, processes and verifies the accuracy of orders from clients.
● Protects Firm from Errors and Omissions (E&O)
GENESIS FOUNDATION
January 2018 - October 2020
Telemarketer(Freelance)
Key Duties:
● Evaluates market conditions and recommends strategies for franchise expansion through cold
calling, cold email, and other communication strategies to convert leads to consistent customers.
● Professional use of script to provide information about available services, tariff class and features of
other products and services.
● Took inbound calls and made outbound calls.
● Answered incoming calls from prospective customers.
● Recorded customer’s personal information accurately in a computer system.
● Persuade customers to buy by demonstrating how merchandise or services meet their needs.
INTELLECTUAL ELITE ACADEMY
January 2021- August 2021
Virtual Assistant
Key Duties:
● Completes special projects by organizing, coordinating information and requirements; planning,
arranging and meeting schedules; monitoring results.
● Scheduled mails and take inbound calls from customers
● Ensured the efficient and smooth day to day operation of their client's office.
● Scheduled appointments, prepared reports and maintained accurate client records
● Used my excellent oral and written communication skills to organize works using online scheduling
software, group texting, Zoom and Slack ultimately.
EDUCATION
School Of Health Technology, Inyi, Oji River LGA, Enugu State.
Diploma in Community Health
2015
TECHNICAL SKILLS
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Use of Ms office and Google Suite.
Customer relationship
Communication Skills
Problem- solving
Strong Analytical Skills
Critical thinking
Research
PROFESSIONAL CERTIFICATIONS
Inbound Marketing Certified Hubspot 2021
Digital Nigeria 105 Create Digital Content
Community Health Practitioners Registration Board of Nigeria(CHPRBN)
INTERESTS
IT support
Customer Service
Virtual Assistant
Telemarketing
REFERENCE’
Available on Request-
