Faith John

JOHN FAITH | VIRTUAL ASSISTANT | ADMINISTRATIVE ASSISTANT - Lagos, Nigeria | -| LinkedIn PROFESSIONAL SUMMARY Proactive Virtual Assistant with over 3 years of experience providing administrative and project management support in fast-paced environments. Skilled in calendar management, email correspondence, and document preparation, achieving a 98% on-time task completion rate. Adept at coordinating client communications and social media management, increasing customer satisfaction by 20% through efficient support and engagement. CORE COMPETENCES/SKILLS Calendar Management and Scheduling Email Correspondence and Prioritization Document Preparation and Editing (PowerPoint, Word) Project Coordination and Task Tracking Digital File Organization and Management Client/Customer Support and Onboarding Social Media Management and Engagement Marketing Support (Content Creation, Newsletters) Proficiency in Microsoft Office Suite and Google Workspace Strong Verbal and Written Communication Skills RELEVANT EXPERIENCE VIRTUAL ASSISTANT Nov 2023 - Till Date BRAGSNG Tryy Managed team calendars and scheduled over 50 meetings monthly, ensuring 100% accuracy and timeliness. Handled email correspondence, maintaining a 95% response rate within 24 hours for urgent communications. Prepared and edited 10+ reports and presentations weekly, improving content quality by 20%. Coordinated project tasks and tracked progress, meeting 98% of deadlines across multiple initiatives. VIRTUAL ASSISTANT June 2020 - March 2021 BBQ AND CRAVINGS Organized and maintained digital files, improving document retrieval time by 30%. Provided customer support, resolving 90% of client inquiries within the first contact. Assisted with social media content scheduling, increasing engagement by 15% in three months. Supported marketing efforts by creating 5+ newsletters monthly, boosting open rates by 25%. EDUCATION Higher National Diplona (HND) |Moshood Abiola polytechnic , Abeokuta 2022 - 2024 Nutrition and Dietetics CERTIFICATIONS AND COURSES Terra Academy Virtual assistant skills 2020 TOOLS Microsoft word-Microsoft Excel -Zendesk - Livechat - Trello - MailChimp -Buffer - Hootsuit- HubSpot – Microsoft Teams- Airtable Canva - StoryChief - Socialbee - Buffer – Zoho CRM - Asana - Zoom – Notion – SurveyMonkey- Calendly–