Faith Imoni

Contact Phone Email Address --Abuja, Nigeria Certifications 2021 Women’s Leadership Development for Energy Sector -USAID/POWER AFRICA 2020 Communication for Development -UNICEF - 2019 Crisis Resolution and collaboration -DisasterReady Effective communication for remote teams -DisasterReady Faith Imoni EXECUTIVE ASSISTANT An enthusiastic and dedicated individual with over 7 years of experience seeking a challenging position to leverage my exceptional organizational and communication skills. Adept at managing tasks, providing administrative support, and ensuring efficient operations for clients. Tech-savvy with proficiency in various software tools, including Microsoft Office, Canva, Google Suite, Zoom etc. with commitment to delivering high-quality results in a fast-paced work environment. Experience Feb 2021- Senior Executive Assistant Current Eurafric Energy Limited Provide high-level administrative support to the Executive Director and other senior staff Coordinate a high volume of appointments and meetings, efficiently managing calendars for senior staff Facilitate travel arrangements for staff and ensured timely submission of expense reports Maintain up-to-date computerized records and a systematized approach to assigning priorities, managing, and overseeing assignments and projects among several aides Manage communications with external and internal team members on the progress of tasks and projects across all levels Receive incoming communication/memos on behalf of senior staff, review contents, determine importance, and summarize and/or distributes contents to appropriate staff Proficiency in Management -Nigerian Institute of Management (Chartered) Education Dec 2016 Act as a liaison between the team and internal partners, responding to inquiries and routing requests effectively Schedule, organize and attend meetings on behalf of executives,as well as documentation of action point from the meeting Provide communications support and assistance to facilitate prompt responses to phone calls and emails Provide logistical support for various events, including meetings, team trainings, retreats, and convening, ensuring the smooth execution of these activities Organize and maintained the Executive’s schedule and contacts in high confidentiality and discretion Bachelor of Science Mass Communications Benue State University Expertise Project Management Event Coordination and Logistics Time Management Proficiency in Communication tools (Microsoft Office, Google Suite, Canva, Adobe, Zoom etc. Communication skills Public Relations Problem solving skills Strategy Development Jul 2019- Customer Service Specialist Feb 2021 Access Bank Plc Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions. Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Resolved concerns with accounts or services to help with retention and drive sales. Achieved high satisfaction rating through proactive one-call resolutions of customer issues. Developed customer service improvement initiatives to decrease customer wait times. Maintained and managed customer files and databases. Offered advice and assistance to customers, paying attention to special needs or wants. Updated account information to maintain customer records. Analyzed customer service trends to discover areas of opportunity and provide feedback to management. Utilized customer service software to manage interactions and track customer satisfaction. Clarified customer issues and determined root cause of problems to resolve product or service complaints. Tracked customer service cases and updated service software with customer information. Handled customer inquiries and suggestions courteously and professionally. Language Proficiency Apr 2018- Executive Assistant Jul 2019 APT pension funds Administrator English- Professional level Prepared documents, reports and presentations for executives and board members using advanced software proficiencies. Transcribed minutes of meetings and executed meetings and events for the company to support sales, business development, and senior management teams. Represented the company at multiple public forums and conferences and transcribed minutes of the meeting. Acted as point of contact for inbound related calls. Proofread executive speech and report to ensure correctness and accuracy Listened carefully to each caller, asked vital questions, and worked hard to French-Basic level Referees keep the caller calm in very stressful situations. Transitioned from periods of inactivity to immediate stress and intensity with exceptional accuracy and alertness. Available upon request Responded to emails and other correspondence to facilitate communication and enhance business processes. Oct 2017- Executive Assistant Apr 2018 Alliance in Motion Global Answered high volume of phone calls and email inquiries. Screened calls and emails and initiated actions to respond or direct messages for managers. Organized and coordinated conferences and monthly meetings. Processed travel expenses and reimbursements for executive team and senior management group. Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time. Facilitated training and onboarding for incoming office staff. Handled confidential and sensitive information with discretion and tact. Used advanced software to prepare documents, reports, and presentations. Streamlined operations and prioritized tasks, allowing senior staff to increase productivity. Used QuickBooks to produce monthly invoices, reports, and other deliverables. Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president. Promoted team productivity by keeping supplies organized and well-stocked. Wrote reports, executive summaries and newsletters. Coordinated events and worked on ad hoc projects. Upheld strict timetables by maintaining accurate, balanced calendars. Updated and maintained confidential databases and records. Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations. Jul 2014- Apr 2017 Virtual Personal Assistant Hotel Lucia Displayed absolute discretion at handling confidential information. Responded to emails and other correspondence to facilitate communication and enhance business processes. Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation. Oversaw personal and professional calendars and coordinated appointments for future events. Kept detailed track of hotel and maintenance inventory and schedules. Communicated with internal departments, vendors and contractors to discuss schedules, project requirements and upcoming appointments. Coordinated international and domestic travel logistics including flight itineraries, hotel reservations and car services. Used discretion when handling confidential information. Experienced with productivity tools such as Slack, Zoom, Google Docs and Sheets, ClickUp and Asana. Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business. Identified needs and coordinated plans for travel and out-of-town functions. Oct 2011Nov 2013 Administrative Assistant Patims Events Enterprise Helped clients decide on choice of cakes, food and drinks to be served. Assisted clients in choice of colour, themes and venues. supplies and placed purchase orders to maintain adequate stock levels. Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable. Oversaw successful planning and execution of events, meetings, parties for groups of up to 500 attendees. Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel. Prepared reports to assist business leaders with key decision making and strategic operational planning. Maximized branding outreach by facilitating marketing initiatives. Increased revenue by developing key programs focused on promoting business. Reduced recordkeeping errors by efficiently and precisely handling all financial transactions, journal entries and accounts payable and receivable activities. Maintained accurate, current and compliant financial records by monitoring and addressing variances. Managed agendas and calendars, boosting productivity and improving organizational initiatives. Managed payroll, transactions, invoicing and budgeting to decrease financial inconsistencies