Faith Ijoma

FAITH CHIBUGOMA IJOMA Lagos, Nigeria- –-Virtual Assistance || Customer Service / IT Support || Lead Generation || Operations PROFESSIONAL SUMMARY Having undergone extensive virtual assistance training, I have cultivated a robust skill set in CRM tools and appointment settings. My proficiency in CRM systems enables me to manage customer interactions with finesse, ensuring personalized experiences and streamlined communication. With appointmentsetting tools, I orchestrate schedules seamlessly, optimizing time and resources effectively. Through dedicated training, I have honed my ability to anticipate needs, prioritize tasks, and deliver exceptional support in virtual environments. My meticulous attention to detail and proactive approach make me an invaluable asset, consistently exceeding expectations and enhancing organizational efficiency in every task I undertake. RELEVANT SKILLS Virtual Assistance/Administrative Duties  Good working knowledge of Communication and workspace management tools: Zoom, Loom, Slack, Click-up, Monday.com, Trello, HubSpot, Zen Desk, Google Suite, etc.  Skilled in conducting virtual meetings, conference calls, and video conferences, ensuring smooth communication and collaboration among team members.  Created a more efficient monitoring process that enabled the quick identification of items and materials that needed to be restocked.  Maintains a detailed calendar to coordinate schedules, tasks, and appointments, book/set up meetings, with a view of time-zone differences, and send prompts and reminders.  Utilize effective organizational tools and techniques to prioritize tasks, allocate resources, and meet objectives promptly. Customer Service  Hands-on experience with Customer Relationship Management (CRM) software such as Salesforce and HubSpot.  Ability to adapt communication style to different customer preferences and situations, ensuring clarity and comprehension.  Provides outstanding customer service, data entry, and processed orders for multiple clients exceeding all customer service expectations.  Consistently recognized for the quality and timeliness of reports, attention to detail, exemplary customer service delivery, and team-player attitude.  Efficient time management skills to prioritize tasks, address urgent issues, and meet service level agreements (SLAs) effectively. IT Support  Efficient time management skills to prioritize tasks, address urgent issues, and meet service level agreements (SLAs) effectively.  Proficient in diagnosing and resolving technical problems promptly, minimizing downtime, and maximizing productivity.  Ability to communicate technical information clearly and concisely to non-technical users, ensuring understanding and satisfaction.  Reach out to leads, increase and build a pipeline of prospective customers and manage interface.  Skilled in documenting IT processes, procedures, and troubleshooting steps for knowledge sharing and future reference RESEARCH  Able to work with many kinds of clients in a wide variety of fields. Excellent at researching clients' brands, industries, and markets very quickly and efficiently. WRITING  Skilled at writing various business correspondences such as internal and external letters, reports, and memorandums that facilitate the effective flow of information within and outside the organization. Communication  Excellent written and verbal communication skills, with the ability to communicate subjects to a diverse audience. WORK HISTORY 08/2022 to 09/2024 09/2015 to 01/2022 02/2006 to 09/2015 Career Break Personal development: Alx Virtual Assitant Training On-demand IT Skills(Digital Witch) Career Break FULL-TIME PARENTING Accounting /Stock Controller Officer Dofas Technical Nig Ltd EDUCATION Bachelor of Science: Accounting Lagos State University, - Lagos State TRAINING AND CERTIFICATIONS Alx -Virtual Assitance  Calendar And Time Management  Verbal, Visual, And Textual Communication Skills  Email Management, Data Entry, And Exceptional Presentation Data Analyst  Extract, Transform, And Load data (ETL)  Clean data, Prepare, Model, Visualize, Analyse, And Manage With the Use of Power BI On-Demand Skills  Customer Support Skills  A Mini-Course on Time Management  CRM tools  Project Management Tools  Lead Generation Tools  Appointment Setting Tools