Faith Hill

Faith N. Hill | Round Rock, TX |- |-Summary I am a proficient leader whose solid reputation and unique ability for excellence is proactive to manage multiple, diverse teams in a wide range of manufacturing/industrial environments for 15+ years. Dedicated and effective production control manager who excels at using proven methods to successfully cut costs, streamline operations and increase productivity. Highlights Six Sigma – Green Belt | Lean / 5S Manufacturing | Operations Management | Program Management Resource Allocation | Strategic Planning | Fulfillment | Order Management | Production Control | Supply Chain Team Building | Process Improvement | Analytical / Prioritization | Critical Thinking | Training / Consultant Experience Sierra Microwave Technology Program Manager Georgetown, Texas 2014 – 2022 Strategic Program Manager oversees several projects for space, aircraft, defense, communications, and computer industries through the full life cycle of the aerospace industry. Identified and managed sustainability opportunities that would reduce waste, strategize techniques that would address sustainability issues and implementing policies with the team • Provided all proactive client communication, including daily progress reports and handling issues that arose to ensure excellent client satisfaction • Supply chain management: oversee customer service, track and manage orders, maintain interpersonal relationships with constituents, coordinate production to ensure orders meet requirements • Employed creative problem-solving, planning, and brainstorming on difficult projects • Responsible for overseeing $20+ million of service contracts • Liaison between teams, facilitating communications that result in customer satisfaction and repeated business • Establish goals and milestones per contractual agreements • Define and allocate resources necessary for project completion resulting in on-time deliveries • Review and analyze team performance while offering training and professional development • Actively interfaced with senior management for order expediting, capacity planning, and material forecasts Flextronics Planner/Scheduler Austin, Texas 2013 - 2014 Planned, scheduled, and monitored the logistics of units through the production cycle for Apple computers: • Main point of communication for the customer which resulted in timely logistics and production goals • Orchestrated Clear to Build reporting and created a matrix for customer review • Collaborated with team to maintain targeted volume capacity and resources • Responsible for identifying and resolving discrepancies resulting in greater teamwork and customer relations • Oversee the successful completion of all assigned tasks Colorite Plastics Production Supervisor Waco, Texas 2009 - 2011 Coordinated the systematic extrusion process of rubber, plastic hose, and belting; scheduled and managed 45 operators: • Trained, developed, and empowered self-sustaining specialty teams that exceeded daily goals by 15% • Directly communicated production metrics to C-level executives and higher • Created process improvement which resulted in decrease in downtime; 33% increase in material handling process • Established production schedules, defined staffing requirements, and implemented optimized procedures • Controlled inventory and raw material handling; manage activities related to strategic purchasing to minimize operating expenses Faith N. Hill | Round Rock, TX |- |-Austin American Statesman Area Manager Austin, Texas 2008 - 2008 Managed and delegated the daily tasks of 25 employees. Oversaw the distribution and service of all home delivery subscribers and single copy outlets: • Conducted daily meetings to identify and resolve order and delivery issues to accommodate customer requests • Directed staff of distribution specialists and contracted delivery agents • Recruited newspaper carriers for distribution • Supervised and updated routes for delivery; provided customer service Cash Plus Limited Inc. Production Manager Kingston, Jamaica 2007 - 2008 Oversaw and delegated production operations for 60 shift employees. Managed and led the production of programmed cellular phones: • Resolved discrepancies within the process; increased on-time delivery by 25% • Improved process flow by 30% with 5S/Kaizen standardization • Managed the following operations: inventory control, production flow, shipping, and receiving • Responsible for staff hiring, training, and evaluation • Designated and assigned warehouse operations in shipping, receiving, stockroom, and distribution Dell Inc. Production Supervisor Austin, Texas 2002 - 2007 Led team of 50 associates in shipping/receiving. Supervised: inbound scheduling, the priority of parts, assigned headcount, vendor relationship, stockrooms, inventory, and report of production metrics: • Green Belt BPI Project #56821; cost saving of $400,000 a year for stockroom • Yellow Belts: o BPI Project #10930; process improvement by 75%; reduced touches to the product by 67% o BPI Project # 6980; implemented scanning system to improve customer service by 80% • Silver Awards: o FY06Q3; transitioned business segment of operations to another facility o FY06Q1; 3rd shift transitioned to AWS shift and led procurement team and all stockrooms o FY05Q1; expertise in Return to Vendor area and shipped record high parts for one day, over 50,000 o FY04Q3, led and developed 2nd shift receiving team over designated units per hour • Bronze Awards: o FY07Q1; cross-trained and maneuvered team to assist congested areas o FY05Q3; organized stockroom and team excelled daily goal by 20% Education MBA, Business Administration | DeVry University (Keller Graduate Program) | Austin, Texas BA, Liberal Arts – English | Rutgers University – State University of New Jersey | Newark, New Jersey