Faith Gichuru

Faith Gichuru PORTFOLIO Customer Service & Virtual Assistant LIST OF CONTENTS "Your success is my priority." 03 ABOUT ME 04 VISION 05 PERSONAL SKILLS 06 EDUCATION 07 WORK EXPERIENCE 08 CONTACT introducing ABOUT ME I am a versatile professional with a rich background in Virtual Assistance, Strategy, Sales, Brand Development, and Customer Relations. My experience spans across diverse industries, including Automobile, Travel, and Customer Service, where I have consistently delivered value through effective communication, strategic planning, and a customer-first approach. I am passionate about leveraging my skills in online and digital marketing to help businesses grow and succeed. Faith Gichuru Virtual Assistant VISION "To empower businesses by providing exceptional virtual assistance and unparalleled customer service, ensuring that every interaction is seamless, efficient, and exceeds expectations. My vision is to be the trusted partner who enhances operational efficiency, fosters strong customer relationships, and contributes to the long-term success and growth of every client I serve." personal SKILLS I am a highly organized and detail-oriented professional with strong interpersonal skills, excelling in both virtual assistance and customer service. My ability to manage complex schedules, handle customer inquiries with empathy, and deliver efficient administrative support allows me to consistently meet and exceed expectations. I am adept at problem-solving, proactive communication, and leveraging digital tools to streamline operations and enhance client satisfaction. My commitment to reliability and excellence drives me to provide top-tier service in every aspect of my work. Customer Service Calendar Management Administration Digital tools - Certificate in Strategic Management European Business University EDUCATION 2021 - 2022 Certificate in CRM European Business University work EXPERIENCE Virtual Office Assistant Hound Ultrasound Scanning Oct 2022 - Apr 2024 Toronto, CA Sales And Marketing Specialist Brand Online Agency Ke. Dec 2020 - Sep 2022 Nairobi, Kenya Customer Service Advisor AL Nabooda Automobiles LLC. Apr 2015 - Jan 2020 Dubai, UAE Travel Consultant Sharaf Travel LLC. Mar 2009 - Mar 2015 Dubai, UAE THANKS YOU --https://www.linkedin.com/in/f aith-gichuru-a-/