Faith Gichuru

I am an experienced administrative and customer support professional with over 10 years of success in delivering high-impact service across multiple sectors, including government, healthcare, transportation, and automotive industries. My background combines executive office administration, virtual assistance, multilingual communication, and strong customer engagement skills that have earned me repeated recognition in every role I've held.

Currently serving as an Office Administrator at Kiambu County Assembly, I manage multi-departmental communication, document processing, scheduling, and reporting all contributing to a measurable 15–30% improvement in operational efficiency. I thrive in structured environments where organization, clear communication, and service excellence are key.

Prior to that, I supported a Canadian-based veterinary clinic remotely, excelling in cold calling, CRM management, and virtual client support. My efforts led to a 20% client conversion rate and a 95% satisfaction rating. My experience also includes five years as a Service Advisor at Al Nabooda Automobiles (Audi) in Dubai, where I regularly supported over 1,000 customers monthly in both English and basic Arabic. I was twice awarded Employee of the Month for consistently exceeding performance targets.

What sets me apart is my ability to adapt across cultures and time zones, a skill honed through years of working in Dubai's high-volume, multilingual service environments. I am fluent in English and Swahili, with conversational proficiency in Arabic which has enabled me to bridge communication gaps between clients and technical teams in both medical and customer service settings.

I’m highly proficient in Google Workspace, CRM tools (like RingCentral and CDK Global), Microsoft Office, Canva, and various scheduling and social media platforms. My professional toolkit also includes certifications in Strategic Management, Customer Relations Management, and AI Career Essentials for Virtual Assistants.

I’m passionate about efficiency, client satisfaction, and continuous improvement. Whether managing a virtual calendar, resolving urgent customer issues, or interpreting sensitive information across languages, I bring emotional intelligence, discretion, and attention to detail to everything I do.

I am currently seeking remote opportunities where I can support dynamic teams, contribute to client success, and bring global service excellence from Kenya to the world.