Faith Fuentes

About Me A self-driven team player with a broad background across customer support , sales, tech support, data entry, content moderation, and social media assistance. With a strong work ethic and a creative approach to problem-solving, I excel in handling high volumes of tickets while maintaining quality and efficiency. Adaptable and resilient, I am eager to contribute my skills in a Faith Lorelei Fuentes Customer Support | Virtual Assistant dynamic environment and take on new challenges with enthusiasm. Experience Customer Support Officer PRISM+ l Singapore (Remote) Contact Coordinated appointments between clients and contractors, ensuring alignment with location and schedules. Imported and reviewed customer data accurately to maintain --General Santos City, South Cotabato, Philippines, 9500 high data integrity and reliability. Addressed customer concerns across channels (phone, chat, email, WhatsApp) with prompt, courteous support. Used Zendesk to manage and organize customer inquiries, improving efficiency and response times. Technical Support Oct 2022 - Mar 2023 Placester l Boston, MA (Remote) Skills Provided comprehensive customer support via phone, chat, and Strong communication and writing skills Adaptable and proactive Creative problem-solver Skilled in multitasking and time management Detail-oriented with strong product knowledge Strong work ethic and quick learner Organized and efficient Social media management, graphic design, video editing, and content creation Tools / Software Salesforce Gorgias Zendesk Shopify Notion Jun 2023 - Aug 2024 Canva Google Suite Microsoft Office GoHighLevel Zapier email channels. Provided basic web design assistance to clients, addressing their needs and ensuring satisfaction. Facilitated the onboarding process for new customers, ensuring a smooth transition and positive experience. Generated sales by promoting and selling web design services and subscription packages to prospective clients. Content Moderator (Meta) Jul 2021 - May 2022 Concentrix, CVG l Davao City (Remote) Supervised content creation for Facebook and Instagram. Navigated a variety of media to capture key topics and ensure nothing of importance was overlooked. Reported sensitive graphics and media to the correct internal teams. Reviewed different types of content by capturing and assessing analytics figures. Ensured user-generated content is placed in the correct category, free from scams, and does not include illegal items. Adhered to policies to maintain quality and friendly user-online experience. Education Bachelor of Multimedia Arts Customer Support Representative Feb 2021 - Jul 2022 SixEleven Global l General Santos City 2022 - 2023 STI College of General Santos City References Jane Panadero Educated customers on coverage options, terms, and benefits of home warranty plans, resulting in increased customer satisfaction and retention. Scheduled technician visits for home inspections or repairs, coordinating appointments to meet customer needs and preferences. Managed billing and payment-related inquiries, maintaining accurate records and ensuring timely resolution of issues. Collaborated with internal departments to streamline communication and enhance customer support processes. PRISM+ SG / Supervisor Phone: - Email :- Dave Galicia SixEleven Global / Supervisor Phone: - Email :- Rizza Lomonggo Alorica, Inc. / Supervisor Phone: - Email :- Lois Macaso Concentrix, CVG. / Supervisor Phone: - Email :- Customer Support Representative Jun 2019 - Jul 2020 Alorica, Inc. l Quezon City Assisted customers via phone with inquiries about products, services, billing, and account management. Resolved technical issues, including device troubleshooting, network connectivity, and software configurations. Processed payments, billing adjustments, and refunds as needed. Maintained high customer satisfaction through exceptional service and support. Led by assisting teammates as a Subject Matter Expert (SME), providing guidance and support.