Faith Friday

Faith Friday

Professional Customer Service rep, Sales Rep and Graphic Designer.
Reply rate:
20.0%
Availability:
Full-time (40 hrs/wk)
Age:
26 years old
Location:
Lagos, Lagos, Nigeria
Experience:
5 years
Faith Mary Friday Lagos- |- Objective Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take an added responsibilities to meet team goals. Experience Efiwe Tutors Tutor Identifying weak areas, and monitoring student performance. Assisting students when reviewing class assignments Conducting practice tests Helping students prepare for exams. Tracking student progress. NYSC(Editorial & Publicity) Social Media Manager Jan 2024 - Jan. 2024 - July. 2024 Developed and implemented social media strategies to increase brand awareness, engagement, and traffic. Creating and curating high-quality content for various social media platforms, including text, images, videos, and graphics. Managed social media accounts and profiles, including scheduling posts, responding to comments and messages, and monitoring trends. Analyzing social media data and metrics to track performance, identify trends, and optimize strategies for better results. Collaborated with various teams, including photography, PR, editing, and news, to align our social media efforts with the overarching goals of the CDS group. Engaged with influencers, partners, and stakeholders to expand reach and partnerships. Planned and executed social media campaigns, contests, and promotions to drive engagement and conversions. Monitoring and managing online reputation, including handling crisis situations and addressing negative feedback professionally. NYSC (Union Baptist Grammar School) Sept. 2023 - July 2024 Administrative Assistant Provided administrative support to school administrators, such as principals or vice principals. Ensuring compliance with school policies and procedures. Engaged in typing of school examination questions, documents, projects, e.t.c. Also assisted in designing graphic for the school I was actively involved in typing various school materials such as examination questions, documents, and projects. Additionally, I provided assistance in designing fliers for the school. Frid Tech Jan 21 - May 2023 Freelance Graphic Designer Liaised with clients to determine their requirements, timescale and budget. Managed client proposals from typesetting through to graphic design, print and production. Worked with clients ideas and managed their expectations. Excelled in developing concepts, graphics and layouts, including making decisions about fonts, images, readability and readers needs. Determined size and arrangement of copy and illustrative material, as well as font style and size. kept clients up to date, listened to and acted on feedback, and explained the rationale behind graphic design decisions. Reviewed final layouts and suggested improvements if required. Developed illustrations, logos and other designs using software or by hand. Kept up to date design and software trends. Delivered design work on time and within a specified budget Newedge Easybuy May 22 - November 22 Sales Agent Established relationships with new customers, maintained and grow relationships with existing customers to maintain future sales Encouraged consumers to buy items they want especially when they don’t have enough money to cover the full cost at that point in time. Actively Coordinated sales effort with team members and other departments which led us to surpassed team's target for over a year before handling over in order to go back to school. Excelled at Providing complete and appropriate solutions to every customer in order to boost top-line revenue growth, customer acquisition levels and profitability. Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services. Maintaining client files, ensuring that returning customers are served to the best level possible. Ragolis Water Limited Quality Control Intern Routine checks on in process and finished products Carried out microbial and physiochemical analysis on raw and finished products Carried out test on raw materials and packaging materials Engaged in treatment of raw water, production/bottling of treated water Handled all apparatus and reagents in the laboratory with utmost care Observed safety protocols on covid-19 March 2021 - August 2021 Osdy International Hotel October 2020 - February 2021 Customer Service Representative/Receptionist Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance. Confirm appointment, communicated with clients and updated clients records. Resolve customer problems and complaints. Managed multiple tasks and met time sensitive deadlines. Monitored premises, screened visitors, updated logs and issued passes to maintain security. Kept reception area clean and neat to give visitors positive first impression. KD Bakery July 18 - March 19 Sales Representative Restocked supplies and placed a purchase orders to maintain adequate stock levels. Laised with vendors, contractors and professional service personnel to properly process orders. Retained excellent clients satisfaction ratings through outstanding service delivery. Reached out to customers after completed sales to evaluate satisfaction and determined service. Generated revenue and met 100% of my target and most times help met team target Actively enhanced marketing and sales strategies which enable business development. Rmax System September 2015 - April 2016 Desktop publishing/ Graphic Designing Satisfied project requirements and customer demands by creating high quality layouts for manuals, newsletters, posters and brochures. Used Microsoft word and software tools to create documents and other communications. Performed design, layout and typesetting of publications, office forms and various other projects to optimize designs and production strategies. Participated in continuous improvement by generating suggestions, engaging in problem solving activities to support teamwork. Maintained Excellent attendance record, consistently arriving to work on time. Education University of Benin Bachelor of Science CGPA - 4.1 2022 Skills SQL, Data analysis, Ms office, Content Creation, Article Writing, Baking and Decoration, Attention to Details, Customer Support, Excellent Interpersonal Skills, Graphic Design,Strong Marketing Skills, Telesales, Clients Relation, Flexibility, Time Management, Teamwork, Good Communication, Product Knowledge, Problem Solving, Dependability, Events Planning. Project Data Science Intern(ALX) Actively and successfully participated in numerous projects and assignments with ALX by applying analytics techniques and leveraging tools like python, SQL, and Excel, collaborated with professionals, as well as contributed to generate insightful reports and visuals. University of Benin Student Chemical Society of Nigeria Exhibition. Among the winning team for the science project exhibition - 2018 Award: Best Sales representative of the month-4 times (2022) Newedge Easybuy National Youth Service Corps During my impactful tenure in the Editorial & Publicity CDS group throughout my youth service year, I assumed the pivotal role of social media manager. This role not only honed my skills but also demonstrated my ability to effectively engage audiences and drive impactful digital strategies. Reference Dr Iyekowa - University of Benin Lecturer- Mr Abi Joseph - Adekunle Ajasin University Lecturer-
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