Faith

FAITH UYI CUSTOMER SERVICE REPRESENTATIVE SUMMARY A year ago, i stepped into the world of customer service with one goal; to make people feel heard,valued,and supported.Since then,I’ve resolved over 500+ customer inquiries and maintained a 95% satisfaction rate.Whether through phone,email,or chat,i’ve mastered the art of staying calm under pressure,listening with intention,and turning frustration into trust.Now,I’m ready to grow deeper into this career path and continue delivering meaningful customer experiences. CORE SKILLS Data Entry and Record Management CRM Software and Ticketing system Active Listening and Conflict Resolution Clear Verbal and Written Communication Adaptability in High-Pressure Settings Empathy and Emotional Intelligence Team Collaboration and Peer support Time Management and Multitasking PROFESSIONAL EXPERIENCE Coolbucks Limited, Lagos, Nigeria​ August 2024 – June 2025 Customer service representative Handled 100+ customer inquiries monthly via phone, chat,and email,sustaining a 95% satisfaction score Collected actionable customer feedback through surveys,leading to 20% service improvement Resolved 85% of customer issues on the first contact,improving overall response quality. Favour Buchi Enterprise, Lagos, Nigeria​ Customer service representative March 2023 – January 2024 Coordinated 50+ weekly wholesale orders,ensuring 98% on-time deliveries to retail clients. Provided prompt,accurate product and pricing information, which led to a 25% increase in customer retention Addressing delivery and billing complaints,reducing repeat issues by 40% through effective follow-ups Built lasting relationships through consistent check-ins, boosting upsell and repeat sales EDUCATION AMBROSE ALLI UNIVERSITY, Edo, Nigeria,​ Bsc in Business Administration CERTIFICATIONS & OTHER Virtual Assistant Certification - Vsavvy Academy February 2024