Faith Erepamomini Eperetun

I am an organized, detail-oriented, and tech-savvy Virtual Assistant with over six years of experience in administrative support and customer service. Based in Lekki, Lagos, I combine strong communication skills with technical proficiency to deliver efficient, high-quality support in fast-paced environments. I am fluent in English and known for my empathetic communication style, problem-solving ability, and capacity to manage multiple priorities effectively.

As a certified Virtual Assistant, I am committed to contributing to business growth while maintaining exceptional service standards.

My core competencies include communication and interpersonal skills, organizational efficiency, data entry and records management, and customer relationship management. I am proficient in CRM platforms and productivity tools such as Google Workspace, Microsoft Office Suite, Slack, Zulip, and AI tools like ChatGPT and Gemini. I demonstrate strong adaptability, time management, and multitasking skills, enabling me to meet deadlines and maintain accuracy in dynamic work settings.

Currently, I work remotely as a Customer Service Specialist at Diallog Telecommunications Inc. in Ontario, Canada. In this role, I handle over 40 customer interactions daily, resolving billing, technical, and service-related issues with professionalism. I consistently maintain a customer satisfaction score above 90% and achieve an 85% first-call resolution rate through effective troubleshooting. My responsibilities also include account management, order processing, CRM updates, and ensuring data accuracy.

Previously, I worked as a Contact Centre Agent at Ecobank Nigeria, where I managed over 100 daily customer interactions involving account inquiries, loans, and transactions. I maintained 100% accuracy in data entry and contributed to a 30% reduction in customer complaints through proactive follow-ups. Additionally, I supported product promotion efforts, increasing uptake by 15%.

Earlier in my career, I served as a Customer Service Officer in the Premium Banking segment at First City Monument Bank. I significantly expanded the diaspora customer base by 85% and increased deposits by 90%, while maintaining a 95% retention and referral rate. I also enhanced compliance by introducing improved KYC verification processes.

I hold a Higher National Diploma in Accountancy (Upper Credit) and a National Diploma (Distinction) from Lagos State Polytechnic. I have earned multiple certifications, including Virtual Assistance, Customer Support, Data Analytics, CRM, Cybersecurity, and Marketing. My achievements include reducing response time by 25%, maintaining a 98% resolution rate during peak periods, and receiving recognition for outstanding performance.