Faith Emmanuel Umo Otong | Freelancer Resume

Faith Emmanuel Umo Otong | 📁 Portfolio: View Portfolio Professional Summary Multifaceted Virtual Assistant with 8+ years of experience in customer service, sales, team management, and admin support. Certified VA skilled in CRM management, lead generation, chat funnels, and scheduling. Proven ability to support business growth through efficient remote operations and high-conversion communications. View my portfolio for project examples and work style. Work Experience ● Lead Sniper & Chat Manager – Influence and Impact Coaching (Remote) | Sept 2024 – Present ● • Qualify leads through automated and manual chat funnels across coaching campaigns ● • Maintain CRM dashboards, update prospect pipelines, and track chat performance metrics ● • Respond to prospect inquiries and schedule consultations for the coaching team ● • Provide virtual assistant support for back-end operations and outreach ● Senior Account Manager / Team Leader – CMTrading (On-site, Abuja) | Jan 2025 – Jul 2025 ● • Promoted from Account Manager to a Senior role within 3 months due to performance ● • Managed a sales team, tracked KPIs, and ensured target-driven results ● • Oversaw onboarding, retention strategies, and portfolio growth for premium clients ● • Delivered educational sessions and market insights to enhance client engagement ● Customer Service Representative – Market Trends Education (Remote) | Feb 2023 – Nov 2024 ● • Handled large call volumes, resolving inquiries and converting leads into active users ● • Provided accurate account information, tracked user issues, and ensured timely resolution ● • Assisted in maintaining and organizing customer records and satisfaction tracking ● Packaging & Production Assistant – MAAS Vant Hoog Zeefdruk (Netherlands) | 2022 ● • Managed incoming orders, packaging, and QA checks to meet daily shipping targets ● • Supported warehouse efficiency by tracking orders and reporting discrepancies ● Production Assistant – De Zuiveivelhoevewinkelbedrijven B.V. (Netherlands) | Jun 2022 – Sep 2022 ● • Conducted line checks and ensured quality standards were maintained ● • Streamlined electronic filing systems to support improved record access ● Sales Agent / CSR – Arena City Ukraine | Jan 2022 – Feb 2022 ● • Generated client leads and negotiated sales contracts ● • Delivered presentations to clients, increasing new business by 12% ● • Supported client onboarding and payment processing ● Tutor – Just School | Nov 2021 – Jan 2022 ● • Prepared and delivered lessons tailored to students' reading, writing, and conversation needs ● • Assigned practice tasks and tracked academic progress using digital tools ● Customer Service Representative – Pension Transitional Arrangement Directorate (PTAD) | Feb 2019 – Jul 2019 ● • Responded to inquiries through email and phone ● • Logged customer interactions, processed requests, and supported pension verification ● Admin Assistant / Secretary – God’s Empire Christian Church | Jan 2018 – Nov 2018 ● • Managed church calendar, correspondence, and documents ● • Maintained parishioner database and coordinated appointments and events ● Waitress / Shift Leader – Mr. Soul Bistro, Malaysia | Mar 2014 – Dec 2015 ● • Led shift scheduling, conflict resolution, and front-line customer service ● • Handled cash balancing and trained new team members monthly Education BSc. Management and Economics – Sumy State University, Ukraine Certifications - Certified Virtual Assistant, ALX (2024) - Advocacy Training, German Federal Foreign Office -) - International Business Strategy, Sumy State University (2020) - Social Business Student Forum, VSBSF (2020) - Build Democratic Civil Society, German Federal Foreign Office (2020) Awards & Scholarships • Summer Mobility Program – Corvinus University, April 2022 Skills Virtual Assistance | CRM Tools | Chat Funnels | Client Onboarding Sales Strategy | Team Leadership | Lead Qualification Scheduling | Calendar Management | Google Workspace | Microsoft Office Customer Engagement | Admin Support | Data Entry