Faith Ehimen

FAITH EHIMEN Abuja, Nigeria |-| Linkedin (Available to work remotely in any time zone) -Customer Service RepresentativePROFILE SUMMARY A customer service professional with two years of experience delivering exceptional customer service, dedicated and driven by growth. Committed to representing and enhancing client relationships by providing reliable customer service solutions. A dedicated team member proficient in customer relationship management, multitasking and time management in a fast-paced environment, with a drive for self-improvement and learning. CORE COMPETENCIES .Verbal and Written Communication .Customer Relationship Management (CRM) .Time Management .Call Center Operations .Sales .De-Escalation & Conflict Resolution .Excellent Interpersonal Skills .Inbound and Outbound Calls .Project Management Tools .Communication Tools .Team Player PROFESSIONAL EXPERIENCE E-commerce Customer Service Representative - Queendom Treasurez – USA JAN 2023 – FEB 2024 • Processed 50+ orders daily, updated order statuses, and handled returns/exchanges. • Responded to about 100 customer inquiries weekly via email, live chat, and phone, maintaining an excellent customer satisfaction rating. • Monitored stock levels and updated inventory daily, adding and updating product listings per week. • Ensured website functionality and resolved issues within 24 hours, updating product descriptions, images, and prices weekly. • Created and printed shipping labels daily, tracking shipments and providing updates to customers. • Scheduled and posted social media updates weekly, managing email marketing campaigns per month. • Communicated with suppliers weekly for restocking, managing relationships with suppliers. • Optimized product listings weekly for SEO, regularly updating website content. Call Center Representative - Wider Reach LLC – Wyoming, USA JAN 2022 – DEC 2022 • Effectively managed a high-volume of inbound and outbound customer calls. • Handled 50+ customers interactions per day, giving detailed, personalized, and polite service to ensure customer retention and satisfaction • Collected source data such as customer names, addresses, phone numbers, credit card information for over 1000 customers and enter data into customer service software. • Trained new employees in customer service script recitation, conflict resolution, and data entry practices. • Proficient in video conferencing platforms such as zoom, Hangouts, and skype, to communicate with customers across a variety of channels. • Communicated with the team through email and Slack, sharing real-time information. EDUCATION B.Sc Library and Information Science – University of Benin – Nigeria 2017 - 2022 ADDITIONAL INFORMATION Language: English (fluent) Technical Proficiencies: Microsoft Office Suite, Google Suite, Zendesk, Slack, Facebook Ads, CRM Software, Trello, Skype, Zoom, Freshdesk. Interests: Volunteering, Music, Social Media, Journaling.