Faith Ebiesuwa

Faith Adaugo Ebiesuwa Lagos, Nigeria | -|-,-| www.linkedin.com/in/ faithebiesuwa-adaugo-/ Virtual Assistant Career Summary      Detail-oriented and result-driven virtual assistant with 16 years of cogent expertise in digital marketing, customer /IT support, Telemarketing, lead generation, cold-calling, and inbound & outbound sales across the insurance & printing industry. Exceptionally skilled in coordinating and implementing online promotion strategies, marketing campaign development, email marketing strategies, social media engagement and improving user experience. Completed upbeat certifications in digital marketing, customer/IT support and Microsoft Office Suite, cementing commitment to personal development and extensive knowledge of digital marketing. Excellently capable of implementing powerhouse strategies to drive business revenue growth through the ingenious leverage of business administration, talent management, social media management, online marketing and client engagement. Earned meritorious promotion to the role of a business manager at Innova Solutions within one year of joining the company; brings top-flight content creation skills; adept at increasing organic web traffic using inbound marketing strategies, including blogging, article writing, and social media audience engagement. Professional Competencies  Facebook Ad Manager  WordPress  Microsoft Office Suite  Ecommerce (Etsy, Amazon, and Shopify)  Email marketing  Copywriting  Social media management  CRM  Google Suite  Content development  Outstanding presentation skills  English language – full working proficiency  Salesforce  Airtable        Market research SEO/SEM Facebook marketing Professional networking Mail chimp Hubspot Web Design Work Experience Innova Solutions, Lagos, Nigeria Innova Solutions provides card printing services to financial and banking institutions in Nigeria. Business /HR Manager | September 2022- Present     Page 1  Sourced over 100 clients monthly through cold calling, canvassing events, and marketing initiatives that resulted in a 100% increase in business revenue. Pivotal to escalating call centre support regarding HR Services/policies within the field of remitting, compensation, leave of absence, accommodation and scheduling. Planned, scheduled and facilitated virtual and physical board meetings; chiefly responsible for external and internal core official correspondence and support via phone, email or chat. Actively leads strategic planning process to identify, measure, and analyse business revenue KPIs; currently, leader of human resource, and administration and process improvements efforts of a 50M printing company. Renders regulatory oversight on revenue-generating activities, including B2B integration, B2C relationship management, and the leverage of social media tactics for awareness creation; expedited regular cash inflow by 90%. Digital Marketing Manager |March 2021 – September 2022      Designed a novel lead-generation campaign that drove 10k organic traffic to the company's website (www.innovasolutions.com); ideated strategies that increased conversion rate by 50%, consequently, upping brand profitability. Identified content marketing and visibility needs; designed powerhouse social media marketing strategies leveraging appealing visual and written content across major platforms, consequently, achieving brand awareness goals. Successfully accelerated revenue goals by capitalizing on strong eCommerce expertise to drive online sales; heightened customer base by 50%, and initiated policies that mitigated customer churn significantly Rendered round-the-clock customer support, including leveraging excellent product knowledge to handle inquiries across all products and services; resolved customer concerns excellently, earning meritorious recognition from top management. Pioneered the application of an updated email list for seamless conversion and detainment of organic traffic; ideated and implemented reward systems for loyal customers that increased brand loyalty and boosted customer lifetime value likewise. Digital Marketing Specialist | Private Practice | January 2020 – February 2021     Orchestrated the successful launch of social media marketing campaigns on all products and services, that boosted business revenue by 50% within 6 months. Redesigned product online shop interface and developed social media marketing plans that surged organic following by 30% and total membership by 50%. Spearheaded creative campaigns and lead generation tactics employing proficient knowledge of Google, Facebook, Twitter, Instagram, Tiktok, eBay, Etsy, Facebook Marketplace and Email marketing initiatives for an improved user experience. Executed strategic planning activities pivotal to customer engagements including tweaking brands vision, mission, value proposition, brand architecture and positioning, expediting clients' satisfaction scores by 85% Marketing Associate | AIICO Insurance | January 2017 – December 2019      Delivered professionally effective and accommodating email, phone and chat support to over 100 prospects and clients achieving maximum first contact resolution of product on all support requests. Leveraged excellent client relationship management in rendering cerebral client engagement services to 100 leads daily, resulting in the creation of high net worth accounts, boosting revenue likewise. Cold called 200 customers daily using CRM software and recorded a 20% positive response rate and 80% call quality score. Implemented an effective, email marketing campaign leveraging thorough competitor analysis that increased subscriptions by 20% within one month. Generated weekly sales reports and executed performance evaluation analysis to aid top management's strategic decisionmaking on revenue growth, thus, contributing to its position as a foremost national insurance provider. Other Professional Work Experience  Personal Assistant | Mayden Pharmaceuticals, Lagos, Nigeria | April 2008 – July 2017  Administrative Secretary | NIPCO, Nigeria | July 2006 - July 2007 Education and Professional Certifications Page 2     Certificate in IT/ Customer Support | Digital Witch, Lagos Nigeria Certified in Digital Marketing | Coursera, U.S.A Certified in Digital Marketing | Allison, U.S.A Ordinary National Diploma (OND) | Lagos State Polytechnic, Nigeria | 2008 - 2010