Faith Daniel

DANIEL, FAITH KASIEMOBI Address: Nsukka, Enugu State, Nigeria. Tel: +234 - Email:-Sex: Female Career Objective Motivated professional with a solid background in Science and a wealth of experience in Customer Relationship Management and Administration. Seeking a challenging career opportunity where I can leverage my analytical skills, coupled with my administrative and customer-centric expertise, to contribute effectively to a forward-thinking organization. Eager to bring a unique blend of scientific knowledge and interpersonal proficiency to drive operational excellence and enhance customer satisfaction. Core Skills and Proficiency Team Collaboration Ӏ Excellent Interpersonal and Communication Skills Ӏ Sales & Marketing Strategy Ӏ Effective Time Management Ӏ Proficiency in Microsoft Office Suite Ӏ Leadership and Supervisory Skills Ӏ Active Listening Skill Ӏ Analytical and Problem-Solving Skills Ӏ Vendor Negotiation Ӏ Strong Research Skills Ӏ Planning and Execution Abilities Ӏ Data Entry and Management Ӏ Inventory Control Ӏ Strong Organizational and Multitasking Abilities Ӏ Office Supply Management Ӏ Upselling and Cross-selling Ӏ Critical Thinking Skills Ӏ Confidentiality and Discretion Ӏ Customer Relationship Management Professional Experience SALES PROMOTER2023 – Present Tecno Mobile, Enugu State. Key Accomplishments: Exceed sales targets by 25%, consistently ranking among the top performers in the sales team. Successfully negotiated and closed high-value deals with key clients, resulting in a 20% revenue. Executed targeted sales strategies, contributing to a 30% growth in the customer base. Collaborate with the marketing team to launch effective promotional campaigns, resulting in a 20% increase in lead generation. Conduct market research to identify new business opportunities and market trends. OFFICE ASSISTANT2022 – 2023 Ministry of Agriculture, Ondo State. Key Accomplishments: Spearheaded the implementation of an electronic filing system, reducing document retrieval time by 25% and enhancing overall office efficiency. Successfully coordinated logistics for high-profile meetings and events, ensuring seamless execution and contributing to positive stakeholder relations. Assisted in the development and implementation of an office supply management system. Maintained accurate and up-to-date records of incoming and outgoing correspondence. Played a pivotal role in the orientation Processes, contributing to ministry's work processes. CUSTOMER CARE REPRESENTATIVE2021 – 2022 Kelvin More Communications Limited, Enugu State. Key Accomplishments: Achieved consistently high customer satisfaction scores, through attentive and personalized service. Successfully resolved customer inquiries and issues promptly, maintaining a resolution rate of 90% within a designated timeframe. Actively promoted upselling of additional communication services, resulting in a 20% increase in revenue from existing customers. Collaborated with cross-functional teams to address and resolve technical issues, contributing to a 15% reduction in customer complaints. Educational History Bachelor of Agriculture (B. Agric) – Agricultural Extension University of Nigeria Nsukka, Enugu State, Nigeria. 2015 - 2021 Senior School Certificate Examination (SSCE) Community secondary school, Alor-Uno Enugu State, Nigeria. 2007 - 2013 Certifications and Licenses National Youth Service Corp (NYSC) – Discharge Certificate2022 – 2023 Accountinghub Data Entry Academy2023 Certificate in Data Entry and Inventory Management International institute for Project Management (IIPSM)2022 Certificate in Human Resources Management Interests Professional Development Ӏ Technology and Innovation Ӏ Networking Language English and Igbo Will be provided upon request. Referees