Faith Chukwu

Do customer emails pile up? Are support tickets going unanswered? Are order issues, delays, or refunds damaging your customer satisfaction? I fix all of that... fast and professionally.

I’m an E-commerce Customer Support Specialist helping online businesses reduce ticket backlog, improve response time, and deliver a smooth customer experience that keeps buyers coming back.

I handle everything from email support to order tracking, escalations, refunds, and full customer lifecycle care, so you can focus on running your business while I manage your customers.

✨ What I Can Take Off Your Plate Immediately

Customer email support (Shopify, WooCommerce, Etsy, general e-commerce)

Live chat, CRM, helpdesk & social media replies

Order management (tracking, reshipments, missing items, delivery issues)

Refunds, cancellations & dispute resolution

Ticket triage, escalations & workflow organization

Admin tasks, scheduling, VA support & inbox clean-up

High-volume support during peak seasons (Black Friday, Christmas, launches)

📦 Tools I’m Experienced In

Zendesk, Gorgias, Freshdesk, Intercom, HubSpot, Zoho, Shopify, Stripe, PayPal

If your business uses a different tool, I learn fast.

⭐ What You Get Working With Me

✔ 0 missed messages, everything gets answered professionally

✔ Reduced ticket backlog & workload

✔ Organized workflows your team can maintain

✔ Improved customer satisfaction

✔ Someone who thinks ahead and fixes problems before they escalate

I help you protect your reputation, retain customers, and increase revenue, all at once.

Whether you’re drowning in support tickets, need someone to manage customer orders, or want a customer support agent who can also generate sales, I’m here to help.

Send me a message or click 'Invite' and let’s make your customers feel taken care of.

I’m ready when you are.