Faith Chimezie

I specialize in responding to customer inquiries, resolving issues efficiently, processing service requests, and maintaining accurate records, all while ensuring a smooth and satisfying experience at every touchpoint. I help businesses boost customer satisfaction and retention by reducing churn through proactive issue resolution, and workflow efficiency by providing timely, professional, and people-centered support. I have previously reduced customer follow-up inquiries by 30%.

Services I Offer:

✅ Customer Support (Live Chat, Email, Ticketing)

✅ Lead Generation & List Building

✅ CRM Management (HubSpot, Pipedrive, Salesforce, Zendesk, etc.)

✅ Calendar & Inbox Management

✅ Social Media Support

✅ Administrative Assistance

Tools I Work With:

CRM Platforms: HubSpot, Salesforce, Freshdesk, Zendesk, Pipedrive Admin & Communication: Trello, Slack, Google Workspace, Microsoft Office Automation & Optimization: Zapier Design & Marketing: Canva, InShot, CapCut Scheduling & Meetings: Zoom, Calendly, WhatsApp Business

Why Clients Love Working With Me:

🔹 Customer-First Approach: Empathetic (I use active listening and personalized responses to understand customer needs), efficient, and solutions-focused service that creates loyal customers.

🔹 Retention-Driven: I prevent churn by resolving issues quickly and creating positive support experiences.

🔹 Tech-Savvy: Confident with CRMs, automations, and systems that keep teams productive and organized.

🔹 Reliable Support: I handle the back-end tasks, so you can focus on growing your business.

🔹 Data-Driven: I track performance, compile reports, and support strategic decisions with actionable insights.

🔹 Efficient Lead Generation: I use platforms like Apollo, Zillow, and Lemlist to identify, verify, and convert high-quality leads.

🔹 Process Optimization: I identify support inefficiencies and implement solutions that save time and reduce manual tasks.

Let’s Work Together!

I’m passionate about delivering customer-focused solutions that drive results. Whether you're looking to build a support team or strengthen existing systems, I’m ready to help you succeed.

Let’s connect and discuss how I can add value to your team!

• Faith