- Reply rate:
- 25.0%
- Availability:
- Hourly ($/hour)
- Age:
- 26 years old
- Location:
- Abuja, Fct, Nigeria
- Experience:
- 4 years
ο»ΏMBAH FAITH CHIDERA
Lapaloma Estate, Jahi, FCT, Abuja | π - | βοΈ-| π Open to Remote Work
PROFESSIONAL SUMMARY
Results-oriented Customer Support and Virtual Assistance professional with a proven record in client engagement, administrative coordination, and cross-platform communication. Skilled in managing calendars, responding to inquiries, handling CRM data, and supporting sales pipelines for both local and international markets. Adept at multitasking in fast-paced, remote environments while maintaining professionalism and cultural sensitivity. Fluent in English, French, and Igbo, with a passion for delivering exceptional customer experiences across diverse industries.
CORE COMPETENCIES
Customer Relationship Management (CRM) | Virtual & Executive Assistance | Email & Chat Support (Zendesk, Freshdesk, HubSpot) | Schedule & Calendar Management | Telesales & Upselling Strategies | Social Media & Content Presentation | Microsoft Office & Google Workspace | Data Entry & Reporting | Problem Solving & Conflict Resolution | Remote Team Collaboration (Zoom, MS Teams, Slack) | Multilingual Communication β English, French, Igbo
PROFESSIONAL EXPERIENCE
Executive Assistant | Misi Luxury, Abuja β Sept 2024 βJune 2025
β’ β’ First point of contact for local and international client inquiries via phone, email, and social media, maintaining a 98% satisfaction rate.
β’ β’ Managed the CEOβs calendar, coordinated meetings across multiple time zones, and ensured on-time deliverables.
β’ β’ Created and maintained inventory tracking spreadsheets, improving order accuracy by 15%.
β’ β’ Drafted professional correspondences, reports, and proposals for client and partner communication.
β’ β’ Supported marketing initiatives, including social media engagement, that boosted online sales by 20% within 3 months.
Virtual Customer Support Assistant (Freelance) | Remote Clients β E-commerce & Consulting β Jan 2024 β Aug 2024
β’ β’ Provided email, chat, and phone support to international customers, resolving inquiries within 24 hours.
β’ β’ Processed orders, managed returns, and updated CRM systems for accuracy.
β’ β’ Assisted with online store management on Shopify and Etsy, including product listing and inventory checks.
β’ β’ Scheduled and confirmed meetings for clients in North America and Europe.
Editorial Intern / Social Media Marketer | LN247 TV Station, Abuja β July 2023 β Dec 2023
β’ β’ Assisted in planning and scheduling content for live and recorded broadcasts.
β’ β’ Edited news segments for accuracy and clarity before going on-air.
β’ β’ Monitored audience engagement on social media, increasing page interactions by 18%.
Creative Director | Dira House, Abuja β Jan 2022 β May 2025
β’ β’ Managed customer orders from inquiry to delivery, handling payment processing and follow-up communication.
β’ β’ Represented the brand at trade shows, building a network of over 100 potential clients.
β’ β’ Coordinated design projects with suppliers and logistics teams for timely delivery.
Administrative & Sales Support Officer (Volunteer) | Hope Rising NGO β Remote β Mar 2021 β Dec 2021
β’ β’ Managed donor databases, processed donations, and created monthly impact reports.
β’ β’ Scheduled meetings and prepared presentation slides for online fundraising events.
β’ β’ Handled inbound and outbound calls to engage with partners and sponsors.
EDUCATION
Bachelor of Science (B.Sc.) β Fine and Applied Art | University of Nigeria, Nsukka
TECHNICAL SKILLS
Microsoft Word, Excel, Outlook | Google Workspace | CRM Tools (HubSpot, Zendesk, Freshdesk) | Zoom, MS Teams, Slack | Canva | Social Media Management Tools (Buffer, Hootsuite)
LANGUAGES
English β Native proficiency | French β Professional working proficiency | Igbo β Native proficiency
REFERENCES
Available upon request
