Faith Chepkwony

Faith chepkwony I am Detail-oriented Virtual Assistant with expertise in administrative support, email management, scheduling, and customer service. Adept at streamlining operations, managing communications, and enhancing productivity. Skilled in organization, multitasking, and technology-driven task management. Contacts Work experience -Time management Asal frontiers limited-may 2024- feb 2025 -Organization -Maintained accurate records, updated databases, and generated reports for team use. -Communication -Organized and managed emails, scheduled appointments and ensured efficient time management for executives. -Multitasking Nakuru, Kenya --Skills -Problem solving -Customer service -Responded to client inquiries, resolved issues, and provided excellent service through various communication channels. -Data entry Regional veterinary investigation laboratory-Jan 2023-nov 2024 Tools/Software -Updated client information,tracked interaction,and ensured follow-up tasks were completed. -Asana -Managed clients inquiries and provided support through emails, calls, and chat. -Assisted with document preparation, travel arragements,and general office tasks to streamline operations. Education background Virtual Assistant Training Alison| Jan 2024-May 2024 Administrative task Customer service Bachelor of technology in Applied Biology Technical university of kenya- -Administrative support -Trello -Google workspace (docs, sheets, drive) -Slack Languages • • English(fluent) Swahili(fluent) Achievements -Successfully managed multiple administrative tasks, improving team productivity by 40% through efficient prioritization and workflow optimization. -Processed and maintained data with 99% accuracy,enhancing database efficiently and reducing errors by 50%. -Coordinated and scheduled 95% of meetings on time,reducing scheduling conflicts by 30% and improving workflow. -Successfully managed and organized over 400 emails weekly,reducing response time by 40% and improving communication efficiency.