FAITH CARRYL BAG-AO SUCANO
Mobile:- /- | Date of Birth: July 22, 1993 | Age: 31
Purok Daruhan, Central II, Inayagan, City of Naga, Cebu
Email Address:-LinkedIn: https://www.linkedin.com/in/faith-carryl-sucano-b/
EDUCATIONAL BACKGROUND
Bachelor of Science Major in Nursing - Undergraduate)
Cebu Doctors’ University (Mandaue, Cebu)
WORK EXPERIENCE:
QUANTIFIED COMMERCE – Senior Customer Service Representative
(November 25 2024 – February 11 2025)
I have experience in taking calls, chats, emails and SMS thru Zendesk. I cater to customers or patients who placed their order
online for Erectile Dysfunction medications like Generic Viagra or Generic Cialis. I assist in checking if their order has been
processed and shipped and also check the shipping status. I escalate the order if it has not progressed. I use Slack and Gmail
for communication purposes. We use Remote for payroll purposes.
EASY HEALTH INC. – Member Engagement Specialist
(July 22 2024 – October 10 2024)
I use Easy Health Curitics in doing outbound calls to patients ages 65 and older. We ask the patients if they would like to avail
the free Annual Health Assessment or Annual Wellness Visit. If they avail it, I will check their availability as well as the doctor’s
schedule. I ask if they allow Healthcare professionals to come to their house and if they agree, we gather or confirm their
information for clarification. I use Slack and Outlook for communication. We use Rippling for payroll purposes.
ORBIT REMOTE - Remote Hub Specialist
(February 2024 - May 2024)
I use Zenoti for checking potential patients or customers who might want to avail our services like Laser Hair Removal or
Injectables. Once they avail of the service, I ask for their availability and check our Nurse’s schedule and if the schedule is
open, I add their name to through Zenoti. I use Zoiper in doing outbound calls. I use Microsoft Teams and Outlook for
communication purposes. We send an email to our admin for our invoice.
EXL SERVICE PHILIPPINES, INC. - Customer Service Associate
(January 2020 - November 2023)
I take inbound calls from clients or Life Insurance account holders of Prudential and their usual concern is about checking
who their beneficiaries are and I also assist in updating the ownership and beneficiary information. I also assist with updating
their contact information like their phone number, email or mailing address.
CONCENTRIX CVG PHILIPPINES, INC. - Member Relations Care Specialist
(October 2019 - January 2020)
I take inbound calls from customers who place their orders online for Sam’s Club. Customers call to place their order, ask for
the status or ask for a refund if their order didn’t arrive. I also took chats temporarily since I had severe allergic rhinitis that
eventually progressed to Sinusitis.
SYKES ASIA INC. - Customer Service Representative
(March 2019 - June 2019)
I take inbound calls from account holders or brokers of Wells Fargo. They usually call to check their account or withdraw
money. If they want to withdraw, I transfer the call over to a licensed broker or agent.
FOUNDEVER PHILIPPINE CORPORATION formerly SITEL PHILIPPINES - Customer Service Representative
(June 2018 - March 2019)
I take inbound calls from patients who want to avail of the dental services under Metropolitan Life. I also assist with simple
account changes like updating their phone number or email address.
TRANSCOM WORLDWIDE PHILIPPINES - Customer Service Representative
(February 2017 - January 2018)
I take inbound calls from customers who ask general inquiries about their subscription for TalkTalk UK to either upgrade or
downgrade their current plan with the internet, phone and TV.
IBEX GLOBAL SOLUTIONS (PHILIPPINES) - Customer Service Representative
(October 2015 - February 2017)
I take inbound calls from customers who place orders through Office Depot website to purchase school and office supplies. I
also assist in checking the order status and provide updates of the whereabouts of their package. I escalate the issue if
needed.
