Faith Bisola Senu

FAITH BISOLA SENU A resourceful and people-oriented professional with experience in customer service, customer relations, administrative support and safety coordination. Exceptional at problem-solving, communication, and conflict resolution. Passionate about building relationships, achieving results and supporting organizational growth. SKILLS • • • • • • Customer Interaction and Relationship Management Problem-Solving and Conflict Resolution Technical Proficiency Team Collaboration Organizational Skills Adaptability and continuous Learning WORK EXPERIENCE Customer Service Personnel BELPMA Diet &Wellness | • 2024 – Present Serve as the first point of contact for clients, resolving over 90% of inquiries or complaints promptly and professionally. • Support marketing campaigns that drive new client sign-ups by 10%. • Deliver personalized service to enhance each client’s experience and overall satisfaction. • Streamline consultation schedules to reduce appointment conflicts and improve client flow. • Partner with clinical staff to ensure smooth coordination between clients and wellness specialists. Client Relations Executive Khairo Diet Clinic | • 2022 – 2023 Managed and Maintained accurate client records, ensuring seamless follow-ups for continuity of care. • Promoted wellness packages using Mailchimp for targeted email campaigns, increasing engagement and repeat visits. • Collected and analyzed client feedback to improve service processes. • Improved scheduling efficiency, reducing wait times and increasing client retention by 20%. • Strengthened client relationships through timely communication and tailored support. Safety Administrative Assistant Lagos State Waste Management Authority (LAWMA) | • 2020 – 2021 Conducted safety inspections at dump sites, ensuring all operational sites complied with safety regulations. • Coordinated distribution of PPE across offices and field locations. • Monitored waste management operations to align with environmental health standards. • Assisted in preparing safety reports and participated in planning initiatives to improve staff safety. • Supported incident investigations by documenting findings and suggesting preventive measures. Customer Service Representative Heels.Com. Ng | • 2018 – 2019 Leveraged Zendesk to efficiently track and resolve customer issues within 24hours, boosting satisfaction scores by 30%. • Worked with sales and logistics teams to reduce order delays and ensure accurate deliveries. • Fostered customer trust and repeat sales, contributing to a 50% increase in revenue. • Maintained up-to-date customer data to improve accuracy and response times. • Helped refine internal service processes, boosting team performance and client loyalty. EDUCATION B.Sc. (Hons) Geography & Planning University of Lagos 2012 – 2016 CERTIFICATIONS • Customer Relationship Management | Coursera October 2025 • Microsoft 365 Fundamentals | Coursera October 2025 • Customer Engagement Specialist | IBM June 2023 • Customer Service Fundamentals | Knowledge Accelerators, USA. June 2023 • Soft Skills Training | Jobberman Nigeria July 2020 • Digital Literacy | HiiT Plc October 2018 • HSE Level 1,2,3 | Novelle Center June 2018