Faith Bianca Roxas

FAITH BIANCA SANTOS ROXAS +63 -- Age: Birthplace: 26 Manila Birthdate: Civil Status: January 14, 1992 Single - MANILA WALDORF SCHOOL High School Diploma - IMMACULATE CONCEPCION SCHOOL OF BALIUAG, BULACAN Grade School Diploma - MIRIAM COLLEGE High School - MIRIAM COLLEGE Grade School 2009 CONTESTANT Teenpreneur - An annual competition to promote and breed business-minded teens to think outside of the box for ordinary products to garner it more profit 2008 USHERETTE Phantom of the Opera 2006 LOGISTICS COMMITTEE Asian Week Convergys Philippines Services 2011 BABY-SITTER IN KOBE, JAPAN - TECHNICAL SUPPORT REPRESENTATIVE Convergys Philippines Services 2009 INTERN, Actualizer Events and Entertainment 2014 SALES OFFICE ASSISTANT JELP Real Estate Development Corporation 2009 USHERETTE, Justice Leonor Ines Luciano EDUCATION EXTRA-CURRICULAR ACTIVITIES 2008 – 2011 STAGE MANAGER - Manila Waldorf School Importance of Being Earnest, Senior Play MichaelMas: Conquering Your Fear 2010 TEAM LEADER Converse: Spark Creativity 2009 ASSISTANT STAGE MANAGER Oliver Twist WORK EXPERIENCE- - TRANSITION ADVOCATE OUTBOUND LOYALTY RETENTION CUSTOMER SALES REPRESENTATIVE Sitel Philippines Corporation AWARDS WON WORKSHOPS 2016 BEST MUSE, SPORTSFEST Convergys Philippines Services 2016 STAR MAGIC WORKSHOP Introductory Acting 2016 CONVERGYS LEADING IN COACHING Coaching Seminar FAITH BIANCA SANTOS ROXAS +63 -- EDUCATION- MANILA WALDORF SCHOOL High School Diploma - MIRIAM COLLEGE High School - IMMACULATE CONCEPCION SCHOOL OF BALIUAG, BULACAN Grade School Diploma - MIRIAM COLLEGE Grade School EXTRA-CURRICULAR ACTIVITIES  2008 – 2011 STAGE MANAGER Manila Waldorf School – School Events o Importance of Being Earnest, Senior Play (2011) Finalize a rehearsal schedule; Facilitate rehearsals; Ensure the program follows as scheduled; Record the blocking of sets and characters; Prompt actors who forget their lines; Remind cast and crew what to bring to the next rehearsal o MichaelMas: Conquering Your Fear (2008 – 2010) Create a visually-stunning stage design; Facilitate the list of students auditioning for the Open Mic Night; Ensure the sound system and instruments are finely tuned for the show; Delegate tasks to the stage crew for a smooth transition of stage sets; Assist in the set changes; Make sure that the program follows schedule  2010 TEAM LEADER Converse: Spark Creativity Assemble the members that registered to participate in the competition; Lead the team in brainstorming activity essentials; Create the draft of the consensual FAITH BIANCA SANTOS ROXAS +63 --design; Make a timeline of the artwork until deadline; Ensure that everyone is updated with the tasks at hand  2009 ASSISTANT STAGE MANAGER Oliver Twist, Grade Eight Play Assist the Stage Manager on the day of the play and all rehearsals; Man the back stage; Assist actors and actresses with costume changes; Make a master list of all props used in the show; Assist in set changes  2009 CONTESTANT Teenpreneur An annual competition to promote and breed business-minded teens to think outside of the box for ordinary products to garner it more profit Innovate ideas based on chosen product; Create a catchy brand name and tagline; Make a profitable product; Market it and upsell to passersby on the day of the competition; Make sure quality of product is within the standards  2008 USHERETTE Phantom of the Opera The Musical, Senior Play Ensure that all guests present have tickets prior to entrance; Stamp the wrists of guests as validation; Usher guests to their assigned seats; Usher sponsors to their reserved seats; Assist late-comers to available seats  2006 LOGISTICS COMMITTEE Asian Week Prepare the venue for the event; Decorate the venue with appropriate props in accordance with the theme; Ensure that everything runs smoothly on the day of the event WORK EXPERIENCE  2015, February- Present TECHNICAL SUPPORT REPRESENTATIVE  2016 – 2018 TRANSITION ADVOCATE Convergys Philippines Services Assist new hires as they transition into the production floor from training; Coach agents on behaviors that impacts passing their key targets; Facilitate discussions FAITH BIANCA SANTOS ROXAS +63 --to new hires that will enhance their knowledge of the account; Drive motivation and ensure for them to complete training  2015 – 2016 TECHNICAL SUPPORT REPRESENTATIVE Convergys Philippines Services Handled multiple lines of business; Attended to established customers with their technical concerns; Empathize with the customer of their concern and reassure them that we can help resolve it; Assist customer troubleshooting their issues and describing each step as we walk them through the process; Ensured that all inquiries and concerns are answered with each call  2014, January – May SALES OFFICE ASSISTANT JELP Real Estate Development Corporation Updated inquiry list of potential buyers who walked-in or phoned-in; Shown and pitched the condominium units to walk-in customers  2012 - 2013 OUTBOUND LOYALTY RETENTION CUSTOMER SALES REPRESENTATIVE Sitel Philippines Corporation Handle multiple lines of business; Attended to long-time customers and gave efficient solutions to withstanding complaints; Ensured customer satisfaction with every phone call made; Checked up that customers were happy and satisfied with the services they are getting  2011 BABY-SITTER IN KOBE, JAPAN Ensured that the three-year-old toddler is fed and tidy; Spend quality time with the child reading stories, walking in nature parks and immersing in the Japanese culture; Maintain the cleanliness of play areas and kept toys in their respective places. FAITH BIANCA SANTOS ROXAS +63 --  2009 INTERN, ACTUALIZER EVENTS AND ENTERTAINMENT Wrote artist and personal profiles, corporate letters, correspondence, press releases, proposals and scripts for events; Designed and developed company website; Wrote web content for the entire site; Handled client relations; Organized various events  2009 PROOF-READER Ensure that each encoded copy is similar to the original copy before publication  2009 USHERETTE o JUSTICE LEONOR INES LUCIANO 2009, March – Justice was an amazing woman who fought for Filipino rights especially being the voice of Filipino women. She was regarded as the champion of humanitarian law and became the chairperson of the Philippine National Red Cross International Humanitarian Law National Committee. Memorized seat plan to usher guests accordingly; Assisted guests in their assigned seats, especially the elderly. AWARDS  2015  2016 BEST MUSE SportsFest, Convergys Philippines WORKSHOPS  2015, February- Present TECHNICAL SUPPORT REPRESENTATIVE  2016 STAR MAGIC WORKSHOP Introductory Acting  2016 CONVERGYS LEADING IN COACHING Coaching Seminar FAITH BIANCA SANTOS ROXAS +63 -- ADDITIONAL SKILLS AND INFORMATION Age: 26 Birthplace: Manila Birthdate: January 14, 1992 Civil Status: Single Skills include:  Solid communication skills – Excellent oral and written English and Filipino  Competent research and analytical skills  Perform tasks well individually or with a team  Has good interpersonal skills  Fast learner and quick to adapt  Flexible, diligent and goal-oriented  Knowledgeable in advertising, public relations, and marketing  Proficient in Microsoft Word, Microsoft Excel, and Microsoft PowerPoint  Interests include film, food and dining, literature, arts and crafts, fashion and beauty, technology, culture, and travel CHARACTER REFERENCES References available upon request