Faith Baterna Casumpang

Faith Baterna-Casumpang IV-54 Immaculada St. Canetown Subdivision -Brgy. XIX-A Victorias City, PH 6119-- _____________________________________________________________________________________________ ● Career Objective: To secure a position with a well-established organization in a very stable environment that will lead to a lasting relationship in the field of online jobs including but not limited to data entry, SEO, research, link-building, virtual assistance, social media marketing, internet marketing, customer service, lead generation, Adsense, social media marketing, article writing , editing, tutorials and other admin support or ad-hoc jobs. Interested to brush up my ideas with Digital Marketing. Education:- Central Philippine University Jaro, Iloilo City Bachelor of Science in Electronics and Communications Engineering Experiences: Position: Online Tutor/Teacher (part time) Company Name: 51 Talk Philippines & Langpedia 51Talk English Philippines Corporation 28/F Discovery Center, ADB Avenue, Ortigas, Pasig City Period: September 19, 2018 – present Langpedia Kid’s Club Ablogg, LLC 5-9-20 Nishigotanda, Shinagawa-ku, Tokyo- Japan Responsibilities: Ensure that designated online lessons are completely taught and be able to create lesson memos on time which are clearly defined. Other Positions held: Freelance SEO/CS/Link Builder/Online Arbitrage/Data Entry/Researcher/Virtual Assistant and Support Specialist/Team Management Company Names/Clients: Brandon Fuhrman-Online Arbitrage, Sivan Berko-Amazon Reviews, Scott Epp of Abundance Coaching, Marina Kuperman of TravelExperta, NEO International Language Center, Colton Dale of Vellutovip.com, David Perez of TheColor.com/Cheatcodes.com , C and M Trade for Alfred Magcalas / Nathan Cruz, Jurgen Engelbosh/Mohit Tater for Dailygame.net/Techlivewire.com/724credit.com, App Guys Inc. for Ryan Hnetka and LottoSpring /Prospring CEO Jamie Mather Period: Part of 2009,- Technologies used: Computer, Internet, Online Arbitrage Software, Asana, Skype, Teamviewer, Remote Access, Amazon site, Zoom, Aweber, Trello, Evernote, Backoffice, Slack, Ontraport, Desk Responsibilities: ● Provided online work for different foreign clients with specialties in SEO and link building jobs to promote, create traffic, and increase website rankings and be placed on the first pages of the SERP. Create reports per week or daily as discussed with the clients. Other tasks include: keyword research and analysis, social bookmarking, pinging, manage forum and blog sites, rss/directory submissions, social media marketing and internet marketing (email and article marketing). ● Create online opt-ins using Aweber.com and some website admin tasks that includes, wordpress website edit (description, tags, keyword research, meta-tags/names/description) as well as edit and/ modification of written contents (their fonts and anchor-links) and adding of images to enhance visual content. ● Research data or information of different subject matter provided by the client. Complete information gathered or review leads. ● CS jobs including email support and call support. The use of Asana to create tickets and Gmail accounts for correspondence and to give resolutions to customer’s queries and collaborations. Also, we use remote desktop applications to check for orders and for refunds to customers. ● Man to man tutorials to foreign students as well as working individuals. Create weekly test and daily lessons and updates for students. Attendance and punctuality is a must and need to cater to each student for questions and clarifications regarding lessons and other needs. ● Work as a remote personal assistant to client’s colleague (extended employee program)- doing Virtual Assistant tasks that includes posting on his calendar schedules, set meetings and reminders, using Trello boards for checklists, transcribe two audios, research of different data, create income report for his personal copy, do ad-hoc tasks for him and manage a web developer hired for him by our CEO. ● Working part time using Neat software for filtering and organizing files, receipts, documents and etc. Use of Asana, company’s gmail account , Slack , Zoom and help other team managers/officers with transcribing daily scrum meetings, creating or updating old or new task assigned like sending test emails using MailChimp, managing a team member, creating questions for sales assistant, phone system recommendations, bi-weekly status report, finding lead applicants for incoming jobs and other ad-hoc requirements. ● Use Backoffice, Desk.com and Ontraport for email responses, documentary and/ tracking of customer’s payment. Position: SEO / Support officer Company Name: Abundance Coaching Period: August 2011 – November 2012 (1 year 4 months) Philippines Part of 2014, 2016 – August 15 (ad-hoc) Technologies used: computer, ISP, Wordpress, Social Media sites, Skype, Microsoft Office, MailChimp, Drive, Dropbox Google Responsibilities: Work on the website optimization techniques with (some on-page and off-page) works, keyword research and analysis, creating/editing of seo contents for the website, some reconciliation cross-reference task, link-building or developing strategies like bookmarks, promotional tools, Facebook page marketing and creation of back-links for the site as well as ad-hoc jobs. Position: ACSR(Advanced Customer Service Representative) Company Name: Transcom Worldwide Phils. Period: December 10, 2012- Feb 7, 2013 Amigo Terrace Hotel and Mall Corner Iznart & Delgado Sts, Iloilo City, 5000 Technologies used:: ACSR software –Einstein, headset, computer Responsibilities: Interact and respond with customers by providing complete and relevant information in response to inquiries regarding products and services. Consistently handle and resolve complaints including billing specific inquiries, working on payments and provide assistance to different customer concerns with the use of ACSR software. Forward to the correct department if concern or issue is not within the scope of support. And be aware of customers’ needs to be able to provide proper service for customer satisfaction; pitch a sale to create a valid RGU (revenue generating unit). Position: Link Builder Company Name: Eversun Software Phils. Corp. (ESPC) 5th Floor, Diongjinn Center, Valeria St. Iloilo5000 Period: December 2006- December 2009 Responsibilities: The tasks are focused on link submissions to build quality back-links and radically improve customer support tasks on an email basis, blogging, creating short articles or snippets, article marketing, email marketing, social media marketing & networking sites, bookmarking sites using web 2.0, forum and blog comment posts, data mining/cleansing, and working on hubpages and squidoo accounts. Position: Accounts Receivables Company Name: Peak Distributors Inc. (PDI) Mandalagan, Bacolod City Period: June-Aug 2006 Responsibilities: Post and complete data using spreadsheets for every enterprise -big or small with accounts pending to be paid. Check payments and update data of amounts to be received on a daily basis. Recheck using data from the accounts payables and provide necessary data’s hard copy through prints for both the office and distributing agent supervisor as well as for the audit on a monthly and weekly basis. Skills: Computer Literate, Internet Savvy, MS Word, MS Excel, MS Outlook, Google Drive, Asana, Slack, Ontraport, Powerpoint Application, basic HTML, ACSR software, Hootsuite, basically anything that I can get to learn as I can easily manage to work using any software when given sometime or a few days to study ☺,SEO, Link building, Customer Support, Wordpress, Desk.com, LinkedIn, Google, DropBox, Twitter, Facebook marketing, Pinterest, Onlywire, Desk.com, Ontraport, back office, basic webmaster/ site admin tasks, patient, hardworking, keen eye for details, and highly motivated to learn new concepts and ideas References: Scott Epp C.P.C. (Certified Professional Coach) Abundance Coaching 63 Mason Street, Maraubra, NSW Australia Mobile:-/- Regina Iligan Group Member: 51talk Philippines mailto:- Jurgen Engelbosch Founder & CEO - Angelbit-