Faith Azunna

FAITH AZUNNA 📞 - | 📧-| 📍 Port Harcourt, Rivers State, Nigeria Professional Summary Friendly and motivated Customer Service Representative eager to bring strong communication skills, problemsolving abilities, and a genuine passion for helping people to a dynamic team. Though new to the customer service industry, I am skilled at listening attentively, handling inquiries with patience, and creating positive experiences for customers. Known for adaptability, empathy, and a strong work ethic. Core Skills - Excellent verbal and written communication - Active listening, empathy, conflict resolution and problem-solving - Strong organizational skills and ability to multitask under pressure - Proficiency with Microsoft Office (Word, Excel, PowerPoint) - Quick learner of CRM tools (Zendesk, HubSpot) Education - Higher Diploma in Architecture – Federal Polytechnic Nekede– Owerri, Imo State, Nigeria (2018) - National Diploma in Architecture - Federal Polytechnic Nekede– Owerri, Imo State, Nigeria (2016) Relevant Experience (Experience, Volunteer and Academic) Class Teacher – Brainfield Group of Schools | Port Harcourt (2022 -2025) - Plan and deliver lessons, assess students, and track academic progress. - Maintain discipline and create a safe, supportive learning environment. - Keep class records, take attendance, and prepare progress reports. - Guide students in character development, morals, and social skills. - Communicate regularly with parents and collaborate with school staff. Class Representative – Federal Polytechnic Nekede | Imo State (2016 – 2018) - Served as the main contact between lecturers and students, addressing questions and concerns on behalf of peers. - Developed communication and leadership skills while managing student feedback and coordinating schedules. - Practiced resolving conflicts diplomatically and keeping everyone informed. Front Desk Volunteer – Local Pharmacy | Port Harcourt (2010 – 2013) - Welcomed and assisted visitors with inquiries, ensuring a warm and supportive environment. - Managed phone calls, scheduled appointments, and directed visitors to appropriate resources. - Gained first-hand experience in handling customer concerns with patience and professionalism. Achievements & Strengths - Recognized as “Most Approachable Volunteer” at the Pharmacy. - Proven ability to remain calm and resourceful in stressful situations. - Quick to learn new systems and processes, with a positive “can-do” attitude. - Best graduating student Federal Polytechnic Nekede Owerri 2017/2018 academic session. References Available upon request.