Faith Atieno Abuso

Faith Atieno Abuso - Nairobi Mobile: [- |- ] E-mail: [- ] Personal Profile Personable Office Administrator with two years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls, and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. Bright Office Administrator with success in supporting staff by providing clerical expertise. Successful at assisting staff with duties beyond those assigned and always willing to pitch in and help. High-energy office administrator with proven leadership, critical thinking and project management abilities gained for two years administrative career. Experienced in managing clerical requirements and highly responsive to dynamic business conditions and smoothly organize resources to keep teams efficient and achieve daily targets. Skills Office administration | Meeting coordination |Inbound phone call handling | Ethics-focused | Event Coordination |Budgeting |Travel coordination |Strategic planning |Scheduling |Financial services support |Problem-solving skills |Attention to detail |Excellent communication skills Education 2021 Jan – JuneInfomation Technology Infrastrucutre | The African Centre for Women, and Communications Technology Grade achieved:[Credit] 2015 - 2019 Bachelor of Arts in Political Science and Public Administration Moi University-Kenya Grade achieved: [Second Class-Upper Division] 2010 - 2013 Certificate in Secondary Education |Mama Ngina Girls High school Grade achieved: [Attained a mean grade of C-Plus] Work Experience January 2023 - February 2024 | Customer Service (Remote Job) |Fairbanks Snow Sleighers Main duties performed: Responded to customer inquiries via phone , email , and chat in a timely and proffessional manner. Resolved customer complaints and issues efficiently, ensuring a positive outcome. Maintained accurate records of customer interactions and transactions in CRM system. Collaborated with other departments to address customer cocerns and improve overall service delivery. Achieved and exceed monthly customer satisfaction goals. Provided technical support to customers regarding product features and fuctionalities. 14-August 2020 to February 2021 |MbeleNaBiz World Bank Project| Nyanza Oil Ref No. BP1462 The project was among the best and went up to the final presentation. The main objective of this project was to convert plastic waste through a process called pyrolysis to address the environmental harms caused by plastic pollution by converting the plastic waste to fuel oil. The aim was to sell the end products to chemical farms to be used for manufacturing op products such as pesticides and fertilizers. February 2019 - October 2020 | Office Administrator |Infinitive Systems Main duties performed: Delivered clerical support by handling range of routine and special requirements. Supported project managers with proactive correspondence management, document coordination and customer relations. Tracked office supplies and restocked low items to keep team members on-task and productive. Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions. Assisted with coordination and hosting of company events. Achieved and maintained top client satisfaction and retention by managing project deliverable accuracy and alignment with specifications. Booked rentals car and hotel accommodations for business travel for the staff. Aligned office departments and increased inter-department communication and data sharing by implementing new workflows. Reported on daily office activities to help managers stay on top of dynamic conditions and make proactive decisions. Transcribed meeting minutes for recordkeeping and submitted to senior management. Assisted in training temporary employees for special projects. Trained new employees on administrative procedures, company policies and performance standards. Interacted with customers by phone, email or in-person to provide information. Kept detailed records of supplies and office equipment use to budget and make orders for new supplies. Worked with upper management to complete complex projects on tight budgets within specific timelines. Led training sessions, answered questions and assisted employees with troubleshooting during software migrations. Applied advanced administrative and analytical skills in overseeing day-to-day operational activities. Evaluated office documentation to check accuracy and complete missing pieces, avoiding delays and maximizing team productivity. Prepared meeting materials and took clear notes to distribute to stakeholders. Teamed with leaders across all departments to meet deadlines and establish culture of cross-functional collaboration. Facilitated office productivity, coordinating personnel schedules, quality assurance and procedural improvements. January 2017 - November 2017 | Intern Department of Lands, Planning and Housing | County Government of Mombasa County Main duties performed: Promotion of rational development of economic and social. To establish land administrative system and settlement development. To establish state development and sate management. To prepare financial statements for human resource administration. Issuing documents, Certificates and information to individuals and businesses. Prepare data and information for making regular report data analysis. Developed team communications and information for meetings. Completed paperwork, recognizing discrepancies, and promptly addressing for resolution. Created spreadsheets using Microsoft Excel for daily, weekly, and monthly reporting. Conducted research, gathered information from multiple sources and presented results. Demonstrated respect, friendliness, and willingness to help wherever needed. Managed quality assurance program, including on-site evaluations, internal audits, and customer surveys. Developed and maintained courteous and effective working relationships. Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity. Actively listened to customers, handled concerns quickly and escalated major issues to supervisor. Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately. Oversaw daily operations to ensure high levels of productivity March 2016 - August 2016 | Intern | Human Rights Agenda (Huria) Mombasa  Main duties performed: To advance human rights and promoting capabilities of individuals. To coordinate, Organize and facilitate in all trainings, workshop, and meetings within the organization project areas. Coordinate the responding and following up on all emerging issues arising from all projects within the organization. Answered central telephone system and directed calls accordingly. Promoted maintenance of professional and courteous customer interactions across all reception personnel. Scheduled initial and return appointments for clients, adhering to internal policies while accommodating individual customer needs. Monitored visitor access and maintained situational awareness to promote on-site security and safety. Performed audits and deep document reviews to verify compliance with applicable laws. Collaborated with various agencies and workplaces to extend workplace understanding and enhance compliance. Offered friendly and efficient service to all customers, handled challenging situations with ease. Achievements Developed a new employee orientation program that 100% Infinitive Systems adopted. Responded to over 50 customer calls daily and solved 80% of their concerns. Served customers in a positive way, receiving one customer service awards in the past year. Assisted in account collection by phone and mail, increasing accounts receivables by 10%. Worked on special projects with the project manager at Infinitive Systems Hobbies and Interests Mentoring | Volunteering and Community service | Reading books | Organising Events | Interior design | Travelling | Participating in campaigns | Attending events, shows and exhibitions |Cooking and Baking | learning new skills Referees Patrick Kilonzo Project Manager Infinitive Systems Address:- Tel:- Email:- Mbwarali Bayaasir Coordinator Moi University Tel:- Mrs Amina Athman Head of Human Resource Mombasa County Tel:-