FAITH CHIZOBA ANAYOCHUKWU
- •-• LinkedIn
Professional Summary
Dynamic Sales Representative and Customer Support Specialist with 2+ years of retail sales, telemarketing, and client
relations experience. Proven ability to exceed sales goals, enhance customer satisfaction, and adeptly utilize CRM software. I
am skilled in leveraging digital tools and technology to manage tasks efficiently, implement process improvements, maintain
high levels of client satisfaction, and ensuring effective collaboration within the team.
Professional Experience
Digital Witch IT Support Community
2024
Virtual Assistant Intern (Remote)
Provided comprehensive administrative support, including managing emails, scheduling meetings, and coordinating
virtual events, ensuring smooth operations and efficient communication within the team.
• Assisted in the coordination and execution of various projects, tracking progress, setting deadlines, and ensuring timely
completion of tasks.
• Addressed inquiries, resolved issues, and provided information with a high level of professionalism and customer
service.
Ephraim Media Limited
Feb 2019 - Dec 2021
Social Media Manager (Remote)
Successfully created engaging content for social media platforms enhancing the company’s online presence.
• Monitored and analyzed the online presence of the company's brand to maintain a strong and consistent social media
presence.
• Created and maintained social media postings and email calendars to ensure timely and organized content delivery.
• Acquired skills in branding, blogging, and graphic design to enhance content creation.
Molindo Global and Telecommunication, Nigeria
Nov 2020 - Nov 2021
Customer Sales Representative (1Year Industral Training)
Consistently exceeded sales targets and drove significant revenue growth.
• Built and nurtured customer relationships, contributing to increase in repeat business and customer loyalty.
• Leveraged CRM software to effectively manage customer interactions and track sales activities, ensuring accurate
recordkeeping and timely follow-up.
• Gained proficiency in direct and channel selling, telemarketing, and face-to-face sales of telecommunication services.
Iyke Nation Global Enterpise
Jun 2017 - Dec 2018
Sales Representative
Negotiated contracts and closed sales deals, contributing to an increase in company revenue.
• Provided exceptional customer service, ensuring high levels of customer satisfaction.
• Handled daily cash operations, prepared deposits, and maintained accurate financial records.
• Utilized CRM software to manage sales pipeline, track leads, and close sales efficiently.
• Built and maintained strong client relationships, leading to high increase in repeat business and customer loyalty.
Core Competencies
Social Media Management: Calender Management, Graphic Design, Content Writing, Email Management, Advertising,
Branding, Community Management, SEO
Virtual Assistant: Administrative Support, Customer Service, Document Preparation, Appointment Setting, Calendar
Management, Project Management, Email Management, Data Entry
Soft Skills: Attention to Detail, Time Management, Teamwork, Active Listening, Creative Communicator, Problem
Solving, Resilience, Interpersonal Skills
Technical Tools: Hootsuite, Canva, Microsoft Office, Google Suite, MailChimp, Trello, Asana, Calendly, Monday.com,
HubSpot, Zoho, Slack, Zoom, Apollo, ClickUp, Freshdesk
Sales and Customer Support: Customer Relationship Management, Customer Retention, Sales Targets, Lead Convertion,
Market Research, Product Knowledge, Cold Calling, Warm Calling
Education
FEDERAL POLYTECHNIC NEKEDE , Imo, Nigeria, Higher National Diploma in Accountancy, 2021 - 2023
FEDERAL POLYTECHNIC NEKEDE, Imo, Nigeria, Ordinary National Diploma in Accountancy, 2018 - 2020
Certifications
Customer Service: Problem Solving and Troubleshooting, LinkedIn
Jun 2022
Data Entry, Data Entry Academy (AccountingHub)
Aug 2023
IT Support and Project Management, Digital Witch IT Support
Jun 2024
