Faith Amadi

FAITH AMADI *Sales Executive *Customer Success Specialist *Virtual Assistant CONTACTS Phone: - Email:-,-LinkedIn: www.linkedin.com/in/faith-amadi- Address: 57 Oroigwe Road, Rumuewhara, Port Harcourt Rivers State, Nigeria. EDUCATION Federal Polytechnic, Nekede, Owerri, Imo State, Nigeria. CERTIFICATES Higher National Diploma in Secretarial Administration – 2009 to 2011 Ordinary National Diploma in Secretarial Administration – 2006 to 2008 PROFESSIONAL TRAINING: IT Support and Digital Skills Acquisition Organization: Digital Witch Support Community Date of Training: April 1 - April 30, 2023 ▪ ▪ ▪ Acquired skills in various digital tools and platforms including: • CRM Tools: Zendesk, Intercom, Hubspot • Project Management Tools: Trello, Monday.com, ClickUp, Nifty, Asana • Collaboration and Communication Tools: Slack, Microsoft Teams/Skype, Google Meet, Zoom • File Storage and Sharing: OneDrive, Google Drive, DropBox • Automation Tools: Zapier • Time Tracking Tools: Time Doctor, Clockify • Scheduling Tools: Calendly, Acuity • Remote Access and Support Tools: LogMeIn, TeamViewer, AnyDesk • Presentation and Video Tools: Loom, Remote for Slides • Design Tools: Canva Enhanced abilities in IT support and troubleshooting Developed strong digital literacy and proficiency in various software applications CAREER OBJECTIVE Results-driven sales professional with over nine years of experience, delivering consistent sales growth and exceeding targets. Skilled in sales strategy, business development and customer success, with a strong focus on driving revenue growth while maintaining customer satisfaction. WORK EXPERIENCE Sales Executive (hybrid & remote) Quickcheck Loan Services • – 2020 till date • • • Identifying and pursuing new sales opportunities through outbound calls, emails, and social media. Building relationships with potential customers, understanding their financial needs and offering tailored loan solutions. Communicating loan information, features and benefits effectively to customers. Meeting and exceeding monthly sales targets. Developing and maintaining a pipeline of qualified leads. Providing exceptional customer service, responding to their inquiries and resolving issues promptly. Conducting needs assessments to understand customer requirements. Offering personalized loan options and guidance. Maintaining accurate records of sales activities, customer interactions, and pipeline management. Using CRM software to track leads, opportunities, and customer engagements. Preparing sales reports and forwarding same to the sales manager Working closely with internal teams to ensure seamless customer experience. • Participating in sales meetings and training sessions • • • • • • • • Sales & Business Development Specialist (hybrid & remote) NOW Travels & Tours • • • • • • • • • • • G-PACK Organics • • • • • 2017 to 2020 Generated new sales leads and converted them into clients. Built relationships with existing clients to increase repeat business. Developed and maintained relationships with suppliers (airlines, hotels, etc.). Collaborated with travel agents to create customized travel packages. Negotiated and closed sales deals. Develop and maintain knowledge of destinations and travel products. Collaborated with marketing team to develop promotional materials. Identified and resolved customer complaints. Maintain accurate records and databases Developed and maintained sales reports Participate in team meetings Customer Service Specialist • – – 2014 to 2017 Managed a high volume of customer inquiries via email, chat, phone and various social media channels. Collaborated with the product development team to relay customer feedback and suggest improvements. Processed returns and exchanges, maintained a streamlined and customer-friendly process. Assisted with the development of FAQ documentation to reduce the volume of repetitive inquiries. Achieved a 95% customer satisfaction score by providing empathetic and efficient support. Participated in regular team meetings and training sessions via video conferencing tools.