FAITH NGOZI AMADI
Lagos, Nigeria
Nigeria - –-
Professional Summary
Dedicated and versatile professional with 2 years experience in customer service and teaching, skilled in creating welcoming and efficient environments that enhance customer satisfaction and foster learning. Proven ability to manage front desk operations, handle inquiries, and resolve issues with empathy and efficiency. Strong interpersonal and communication skills, developed through experience in teaching, enable seamless interaction with clients, team members, and stakeholders. Adept at multitasking, detail-oriented, and committed to providing high-quality service and support in fast-paced settings.
Skills
Communication
Empathy
Acitve Listening
Technology Proficiency
Problem Solving
Patience
Initiative
Time Management
Attention to Detail
Adaptability
Positive Attitude
Work History
11/2020 to 04/2022
VOLUNTEERING EXPERIENCE
Customer Service Representative
Clairvoyage Properties Limited
Handled customer inquiries by answering phone calls from potential buyers and sellers, responded to emails with questions about properties and general inquiries, assisted walk-in clients.
Inputed property information, clients details and other relevant data into Hubspot
Coordinated property showings with agents and clients, accompanied potential buyers on property viewings, answering questions and providing information.
Stayed in touch with clients throughout the buying or selling process.
Gathered feedback from client to improve services.
08/2014 to 07/2020
Agricultural Science Teacher
Community Secondary Scool, Umuechem. Etche
Listened actively to the concerns and questions of students, and responded promptly and professionally.
Used a positive and respectful tone in all interactions.
Concise in communication with parents and students, both verbally and in writing.
Built relationship with students and their parents on a personal level.
Provided timely updates on student progress to their parents.
Provided support to students outside of school hours.
01/2012 to 06/2014
Secretary/ Front Desk Personnel
Lan-Bek Integrated Services
Listened actively to visitors questions and concerns and addressed it promptly.
Provided clear and concise information using clear language.
Created a positive and inviting atmosphere for visitors.
Offered assistance promptly and with a smile.
Followed up with visitor to ensure their satisfaction.
Maintained a positive demeanor at all times.
Education
2019
Master of Science: Plant Ecology
University of Port Harcourt
2008
Bachelor of Science: Environmental Plant Science
University of Port Harcourt
Training and Certifications
Data Entry Academy 2023
Digital Witch IT Support 2024
Fresh Works Academy 2024
